International Journal of Service Industry Management

Titel Veröffentlichungsdatum Sprache Zitate
Service Leadership – Some Critical Roles1992/06/01English7
Intrinsic Service Quality Determinants for Pharmacy Customers1991/08/01English7
Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy2002/03/01English7
Power, Conflict and Co‐operation in Brewer‐Tenant Distribution Channels1992/12/01English6
Cross‐functional Integration in the New Product Introduction Process: An Application of Action Science in Services1993/09/01English6
Effect of information technology on marketing performance of Korean service firms1999/08/01English6
An examination of strategic alliances and the origins of international banking in Europe2007/05/01English6
A new model to support the personalised management of a quality e‐commerce service2003/08/01English6
Optimizing the service configuration with the least total cost approach2002/10/01English6
Editorial: From p‐services to e‐services2003/12/01English5
The Neglected Service Industries of Eastern Europe: Some Quantitative and Qualitative Aspects1992/09/01English5
A Management Control Model Based on the Customer Service Process1994/08/01English5
Financial service industry mismanagement1996/08/01English5
Differentiating service tasks for IT application1999/05/01English5
Developing new frameworks for operations strategy and service system design in electronic commerce2005/07/01English5
The Changing Lending Role of Managers in the Financial Services Sector1992/12/01English4
Internal performance evaluation: the case of bank branches2008/06/20English4
Reframing Business: When the Map Changes the Landscape2004/02/01English4
Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers2007/08/14English4
The nature of corporate culture within a service delivery environment1997/03/01English4
Services marketing management competencies: a ferry company example1998/03/01English4
Leading a Company with Vision1992/06/01English4
Quality Blueprints of Internal Producer Services1993/03/01English4
Involving Customers in New Service Development2008/03/14English3
Employee Empowerment in the European Hotel Industry. Meaning, Process and Cultural Relativity2003/05/01English3
Microcomputer‐based Workforce Scheduling1993/03/01English3
Quality Criteria for Public Service: A Working Model1993/06/01English3
The Service Quality Concept and a Method of Inquiry1993/09/01English3
CEOs′ Views on Good Management Practices in Victoria, Australia1993/12/01English3
Relative attitudes and commitment in customer loyalty models2001/08/01English3