International Journal of Service Industry Management

Title Publication Date Language Citations
Exploring tools for learning about customers in a service setting2008/10/10English3
Leading the Largest Catering Firm in Holland: A Matter of Character1992/06/01English3
Leveraging the potential of process technology through workflow scheduling2002/03/01English3
Revitalising Service Innovations1990/04/01English2
Segment profitability of the US business service sector1997/12/01English2
Carlzon′s Moments of Truth – A Critical Appraisal1992/09/01English2
Modelling team structures: a grounded approach1999/10/01English2
What the Service World Needs Now: Leadership Lessons from the 1980s to the 1990s1992/06/01English2
Evaluating a Financial Service Opportunity via Judgemental Modelling1993/12/01English2
On the Service Potential of Staff in Line‐Staff Relationships1992/06/01English2
Exploratory research: consolidations and economies of scope1999/10/01English2
State‐based management2003/10/01English2
Services Marketing1998/08/01English2
Loyalty Myths: Hyped Strategies That Will Put You Out of Business and Proven Tactics That Really Work2006/08/01English2
Critical incident techniques2001/08/01English2
Quality and Intellectual Services1991/04/01English2
Service case scheduling2004/09/01English2
Integrating attitudinal theories to understand and predict use of technology‐based self‐service2001/12/01English2
Linking service structural complexity to customer satisfaction2001/08/01English1
Arbitration Outcomes in the Service Sector: An Empirical Assessment1994/05/01English1
Capital and other inputs in the production of services1999/05/01English1
Guest editorial2007/05/01English1
Service Quality: Research Perspectives2005/09/01English1
Mobile Commerce: Technology, Theory and Application20041Brian E. Mennecke and Troy J. Strader. Mobile Commerce: Technology, Theory and Application. Hershey, PA: Idea Group Publishing 2003. 339 pp., ISBN: 1‐59140‐044‐92004/04/01English1
Editorial2007/10/16English1
Essentials of Services Marketing1998/08/01English
Editorial2008/10/10English
An analytic model to quantify strategic service vision2001/12/01English
The effect of work climate on critical employee and customer outcomes2001/12/01English
QUIS 9 symposium – service excellence in management2005/04/01English