How do successful organizations structure their teams to drive quality improvement? Drawing on case study research conducted in 14 organizations, this article examines current practices in teamworking and assesses the strategic contribution of work-based teams to quality improvement. Grounded in the experiences of participants from organizations that reached the finals of quality and teamwork award events, the material offers a realistic view of the issues involved in planning, implementing, and evaluating a quality improvement strategy. The research emphasizes the need for continued success. Continuous improvement is widely recognized as essential for organizational success, and leveraging the knowledge and experience of all employees is acknowledged as a key driver of competitive advantage. This article provides valuable insights into how organizations can effectively model team structures to achieve these goals. The case study research explores teamworking within organizations. By examining the experiences of successful organizations, this article offers practical guidance for managers seeking to optimize team structures and foster a culture of continuous improvement. Ultimately, the research contributes to a better understanding of how teams can be strategically leveraged to enhance organizational performance.
| Category | Category Repetition |
|---|---|
| Social Sciences: Commerce: Business: Personnel management. Employment management | 1 |
| Education: Theory and practice of education | 1 |