How does labor arbitration function within the unique context of the service sector? This study examines five years of arbitration data to assess the types of cases that arise and their outcomes, revealing the specific challenges faced by service sector firms. Focusing on a sector often overlooked in arbitration research, the paper finds that disciplinary issues related to absenteeism, dishonesty, substance abuse, and insubordination are the most commonly arbitrated cases. Absenteeism, dishonesty, drug/alcohol abuse, and insubordination disciplinary issues comprise the majority of cases arbitrated for the service sector firms examined. The data and findings provided are analyzed in depth. Ultimately, the paper sheds light on the distinct labor-management dynamics within the service sector, offering insights for employers, employees, and arbitrators involved in dispute resolution. These insights are valuable for creating more effective and equitable workplace practices.