How to Sustain the Customer Experience:
Article Properties
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LanguageEnglish
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DOI (url)
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Publication Date2007/10/01
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Journal
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Indian UGC (journal)
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Refrences42
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Citations695
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Chiara Gentile
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Nicola Spiller
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Giuliano Noci
Cite
Gentile, Chiara, et al. “How to Sustain the Customer Experience:”. European Management Journal, vol. 25, no. 5, 2007, pp. 395-10, https://doi.org/10.1016/j.emj.2007.08.005.
Gentile, C., Spiller, N., & Noci, G. (2007). How to Sustain the Customer Experience. European Management Journal, 25(5), 395-410. https://doi.org/10.1016/j.emj.2007.08.005
Gentile C, Spiller N, Noci G. How to Sustain the Customer Experience:. European Management Journal. 2007;25(5):395-410.
Journal Categories
Social Sciences
Commerce
Business
Social Sciences
Commerce
Business
Personnel management
Employment management
Social Sciences
Economic theory
Demography
Economics as a science
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Refrences
| Title | Journal | Journal Categories | Citations | Publication Date |
|---|---|---|---|---|
| Understanding brands as experiential spaces: axiological implications for marketing strategists | Journal of Strategic Marketing |
| 61 | 2006 |
| Co-experience: user experience as interaction | CoDesign |
| 72 | 2005 |
Co-creation experiences: The next practice in value creation | Journal of Interactive Marketing |
| 2,757 | 2004 |
Revisiting Consumption Experience | Marketing Theory |
| 454 | 2003 |
On the conceptual link between mass customisation and experiential consumption: an explosion of subjectivity | Journal of Consumer Behaviour |
| 329 | 2001 |
Citations
| Title | Journal | Journal Categories | Citations | Publication Date |
|---|---|---|---|---|
| Artistic Experience in the Context of Nonprofit Arts Organizations: Dimensions, Measurement, and Consequences | VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations |
| 2024 | |
| Beyond the ephemeral: Scaling experiences through productization | Business Horizons |
| 2024 | |
| Exploring online consumer experiences and experiential emotions offered by travel websites that accept cryptocurrency payments | International Journal of Hospitality Management |
| 2024 | |
| A dynamic, relational approach to B2B customer experience: A customer-centric perspective from a longitudinal investigation | Journal of Business Research |
| 2024 | |
| Personalized touchpoints and customer experience: A conceptual synthesis | Journal of Business Research |
| 2024 |
Citations Analysis
The category
Social Sciences: Commerce: Business 297
is the most commonly referenced area in studies that cite this article. The first research to cite this article was titled A model and exploratory study for promoting professional sales in winery visitor centers and was published in 2008. The most recent citation comes from a 2024 study titled Beyond the ephemeral: Scaling experiences through productization. This article reached its peak citation in 2022, with 89 citations. It has been cited in 342 different journals, 15% of which are open access. Among related journals, the Journal of Retailing and Consumer Services cited this research the most, with 32 citations. The chart below illustrates the annual citation trends for this article.