A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions

Article Properties
Abstract
Journal Categories
Social Sciences
Commerce
Business
Social Sciences
Commerce
Business
Business communication
Including business report writing, business correspondence
Social Sciences
Commerce
Business
Marketing
Distribution of products
Social Sciences
Economic theory
Demography
Economics as a science
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Refrences
Title Journal Journal Categories Citations Publication Date
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Citations
Title Journal Journal Categories Citations Publication Date
L’innovation par les consommateurs lors des phases de prototypage : apports à la théorie du lead-user

 Innovations 2026
International tourists' perceptions of Myanmar as a tourist destination in the crisis: A comparative study among three continents

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Marketing to Bottom-of-the-Pyramid Consumers in an Emerging Market: The Responses of Mainstream Consumers Journal of Business Ethics
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  • Social Sciences: Commerce: Business
  • Social Sciences: Commerce: Business
  • Social Sciences: Economic theory. Demography: Economics as a science
 1 2024
An empirical evidence on the continuance and recommendation intention of ChatGPT among higher education students in India: An extended technology continuance theory Education and Information Technologies
  • Education: Theory and practice of education
  • Education
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Beyond the first bite: understanding how online experience shapes user loyalty in the mobile food app market Electronic Commerce Research
  • Social Sciences: Commerce: Business
  • Social Sciences: Commerce: Business: Personnel management. Employment management
  • Social Sciences: Economic theory. Demography: Economics as a science
  • Social Sciences: Commerce: Business
  • Social Sciences: Economic theory. Demography: Economics as a science
 2024
Citations Analysis
Category Category Repetition
Social Sciences: Commerce: Business1,335
Social Sciences: Economic theory. Demography: Economics as a science1,076
Social Sciences700
Social Sciences: Commerce: Business: Personnel management. Employment management641
Geography. Anthropology. Recreation: Recreation. Leisure: Sports542
Geography. Anthropology. Recreation: Environmental sciences414
Social Sciences: Commerce: Business: Marketing. Distribution of products241
Science: Mathematics: Instruments and machines: Electronic computers. Computer science222
Social Sciences: Commerce: Business: Business communication. Including business report writing, business correspondence217
Philosophy. Psychology. Religion: Psychology205
Medicine: Internal medicine: Neurosciences. Biological psychiatry. Neuropsychiatry: Neurology. Diseases of the nervous system: Psychiatry191
Bibliography. Library science. Information resources175
Technology: Environmental technology. Sanitary engineering165
Science: Biology (General): Ecology163
Bibliography. Library science. Information resources: Information resources (General)161
Social Sciences: Industries. Land use. Labor: Management. Industrial management152
Science: Science (General): Cybernetics: Information theory150
Technology: Mechanical engineering and machinery: Renewable energy sources131
Technology: Technology (General): Industrial engineering. Management engineering: Information technology109
Social Sciences: Sociology (General)108
Technology: Engineering (General). Civil engineering (General)106
Education: Theory and practice of education85
Political science: Political institutions and public administration (General)73
Medicine: Public aspects of medicine70
Science: Mathematics: Instruments and machines: Electronic computers. Computer science: Computer software63
Technology: Manufactures: Production management. Operations management62
Technology: Electrical engineering. Electronics. Nuclear engineering: Electronics: Computer engineering. Computer hardware58
Technology: Electrical engineering. Electronics. Nuclear engineering: Telecommunication57
Agriculture53
Agriculture: Agriculture (General)52
Social Sciences: Transportation and communications51
Technology: Home economics: Nutrition. Foods and food supply47
Technology: Technology (General): Industrial engineering. Management engineering47
Technology: Chemical technology: Food processing and manufacture44
Education43
Medicine: Medicine (General)43
Social Sciences: Finance38
Medicine: Internal medicine: Special situations and conditions: Industrial medicine. Industrial hygiene38
Technology: Electrical engineering. Electronics. Nuclear engineering: Electronics36
Technology: Mechanical engineering and machinery35
Medicine: Medicine (General): Medical technology31
Language and Literature: Philology. Linguistics: Communication. Mass media26
Social Sciences: Industries. Land use. Labor26
Medicine25
Technology: Engineering (General). Civil engineering (General): Transportation engineering23
Science: Science (General)22
Social Sciences: Communities. Classes. Races: Urban groups. The city. Urban sociology21
Science21
Geography. Anthropology. Recreation: Human ecology. Anthropogeography: Settlements: Cities. Urban geography20
Social Sciences: Social history and conditions. Social problems. Social reform20
Technology: Manufactures19
Technology: Chemical technology16
Technology: Electrical engineering. Electronics. Nuclear engineering: Electric apparatus and materials. Electric circuits. Electric networks15
Medicine: Medicine (General): Computer applications to medicine. Medical informatics15
Social Sciences: Social sciences (General)14
Agriculture: Plant culture11
Philosophy. Psychology. Religion: Ethics11
Science: Biology (General)10
Social Sciences: Communities. Classes. Races: Urban groups. The city. Urban sociology: City planning9
Political science9
Technology: Building construction: Architectural engineering. Structural engineering of buildings8
Science: Mathematics8
Science: Physics8
Education: Education (General)7
Agriculture: Animal culture7
Science: Chemistry6
Technology: Electrical engineering. Electronics. Nuclear engineering: Materials of engineering and construction. Mechanics of materials6
Technology: Engineering (General). Civil engineering (General): Environmental engineering6
Technology: Engineering (General). Civil engineering (General): Systems engineering6
Technology: Technology (General)6
Medicine: Internal medicine: Neurosciences. Biological psychiatry. Neuropsychiatry6
Education: Special aspects of education6
General Works: History of scholarship and learning. The humanities6
Science: Chemistry: General. Including alchemy5
Social Sciences: Industries. Land use. Labor: Special industries and trades: Energy industries. Energy policy. Fuel trade5
Geography. Anthropology. Recreation5
Social Sciences: Commerce5
Social Sciences: Economic theory. Demography4
Science: Zoology4
Social Sciences: Industries. Land use. Labor: Labor. Work. Working class: Labor market. Labor supply. Labor demand4
Agriculture: Forestry4
Science: Botany: Plant ecology4
Technology: Electrical engineering. Electronics. Nuclear engineering3
Technology: Building construction3
Medicine: Internal medicine: Neurosciences. Biological psychiatry. Neuropsychiatry: Neurology. Diseases of the nervous system3
Medicine: Internal medicine: Special situations and conditions: Geriatrics3
Geography. Anthropology. Recreation: Recreation. Leisure3
Social Sciences: Social pathology. Social and public welfare. Criminology3
Law3
Social Sciences: Statistics3
Technology3
Medicine: Internal medicine: Special situations and conditions: Sports medicine3
Medicine: Internal medicine: Specialties of internal medicine: Immunologic diseases. Allergy2
Social Sciences: Industries. Land use. Labor: Economic growth, development, planning2
Medicine: Surgery: Orthopedic surgery2
Social Sciences: Commerce: Business: Industrial psychology2
Medicine: Internal medicine: Neurosciences. Biological psychiatry. Neuropsychiatry: Neurology. Diseases of the nervous system: Psychiatry: Therapeutics. Psychotherapy2
Medicine: Internal medicine2
Science: Physiology: Neurophysiology and neuropsychology2
Technology: Home economics: Hospitality industry. Hotels, clubs, restaurants, etc. Food service2
Medicine: Surgery2
Social Sciences: Commerce: Business: Accounting. Bookkeeping2
Medicine: Gynecology and obstetrics1
Science: Biology (General): Reproduction1
Science: Chemistry: Analytical chemistry1
Science: Mathematics: Instruments and machines1
Technology: Chemical technology: Chemical engineering1
Agriculture: Aquaculture. Fisheries. Angling1
Medicine: Nursing1
Technology: Chemical technology: Biotechnology1
Science: Biology (General): Genetics1
Technology: Hydraulic engineering: River, lake, and water-supply engineering (General)1
Medicine: Other systems of medicine1
Law: Law in general. Comparative and uniform law. Jurisprudence: Comparative law. International uniform law: Regulation of industry, trade, and commerce. Occupational law: Transportation and communication1
Technology: Chemical technology: Textile bleaching, dyeing, printing, etc.1
Social Sciences: Commerce: Business: Shipment of goods. Delivery of goods1
Agriculture: Animal culture: Veterinary medicine1
Geography. Anthropology. Recreation: Geography (General)1
Medicine: Therapeutics. Pharmacology1
Medicine: Public aspects of medicine: Toxicology. Poisons1
Technology: Technology (General): Industrial engineering. Management engineering: Management information systems1
Medicine: Dentistry1
Medicine: Otorhinolaryngology1
Social Sciences: Industries. Land use. Labor: Special industries and trades: Agricultural industries1
Technology: Engineering (General). Civil engineering (General): Engineering machinery, tools, and implements1
Philosophy. Psychology. Religion1
Philosophy. Psychology. Religion: Religions. Mythology. Rationalism1
Medicine: Medicine (General): Medical philosophy. Medical ethics1
Medicine: Medicine (General): Medical physics. Medical radiology. Nuclear medicine1
Fine Arts: Architecture1
Language and Literature: Philology. Linguistics1
Social Sciences: The family. Marriage. Woman1
Social Sciences: Industries. Land use. Labor: Land use1
Social Sciences: Commerce: Commercial geography. Economic geography1
Social Sciences: Industries. Land use. Labor: Land use: Real estate business1
The category Social Sciences: Commerce: Business 1,335 is the most commonly referenced area in studies that cite this article. The first research to cite this article was titled An Investigation into the Determinants of Customer Satisfaction and was published in 1982. The most recent citation comes from a 2026 study titled L’innovation par les consommateurs lors des phases de prototypage : apports à la théorie du lead-user. This article reached its peak citation in 2021, with 463 citations. It has been cited in 994 different journals, 15% of which are open access. Among related journals, the Sustainability cited this research the most, with 120 citations. The chart below illustrates the annual citation trends for this article.
Citations used this article by year