How to Sustain the Customer Experience:

Article Properties
Cite
Gentile, Chiara, et al. “How to Sustain the Customer Experience:”. European Management Journal, vol. 25, no. 5, 2007, pp. 395-10, https://doi.org/10.1016/j.emj.2007.08.005.
Gentile, C., Spiller, N., & Noci, G. (2007). How to Sustain the Customer Experience. European Management Journal, 25(5), 395-410. https://doi.org/10.1016/j.emj.2007.08.005
Gentile C, Spiller N, Noci G. How to Sustain the Customer Experience:. European Management Journal. 2007;25(5):395-410.
Journal Categories
Social Sciences
Commerce
Business
Social Sciences
Commerce
Business
Personnel management
Employment management
Social Sciences
Economic theory
Demography
Economics as a science
You May Also Like
Refrences
Login
Citations
Login
Citations Analysis
Category Category Repetition
Social Sciences: Commerce: Business297
Social Sciences: Economic theory. Demography: Economics as a science213
Social Sciences: Commerce: Business: Personnel management. Employment management141
Geography. Anthropology. Recreation: Recreation. Leisure: Sports112
Social Sciences105
The first research to cite this article was titled A model and exploratory study for promoting professional sales in winery visitor centers and was published in 2008. The most recent citation comes from a 2024 study titled A model and exploratory study for promoting professional sales in winery visitor centers . This article reached its peak citation in 2022 , with 89 citations.It has been cited in 342 different journals, 15% of which are open access. Among related journals, the Journal of Retailing and Consumer Services cited this research the most, with 32 citations. The chart below illustrates the annual citation trends for this article.
Citations used this article by year