e‐WOM Scale: word‐of‐mouth measurement scale for e‐services context

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Goyette, Isabelle, et al. “e‐WOM Scale: Word‐of‐mouth Measurement Scale for e‐services Context”. Canadian Journal of Administrative Sciences Revue Canadienne Des Sciences De l’Administration, vol. 27, no. 1, 2010, pp. 5-23, https://doi.org/10.1002/cjas.129.
Goyette, I., Ricard, L., Bergeron, J., & Marticotte, F. (2010). e‐WOM Scale: word‐of‐mouth measurement scale for e‐services context. Canadian Journal of Administrative Sciences Revue Canadienne Des Sciences De l’Administration, 27(1), 5-23. https://doi.org/10.1002/cjas.129
Goyette I, Ricard L, Bergeron J, Marticotte F. e‐WOM Scale: word‐of‐mouth measurement scale for e‐services context. Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l’Administration. 2010;27(1):5-23.
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Social Sciences
Commerce
Business
Social Sciences
Commerce
Business
Personnel management
Employment management
Social Sciences
Economic theory
Demography
Economics as a science
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Citations Analysis
Category Category Repetition
Social Sciences: Commerce: Business89
Social Sciences: Economic theory. Demography: Economics as a science55
Social Sciences: Commerce: Business: Personnel management. Employment management34
Social Sciences20
Geography. Anthropology. Recreation: Environmental sciences18
The first research to cite this article was titled The Effects of Customer Participation on Process/Output Quality, Service Value, and e-WOM and was published in 2010. The most recent citation comes from a 2024 study titled The Effects of Customer Participation on Process/Output Quality, Service Value, and e-WOM . This article reached its peak citation in 2023 , with 42 citations.It has been cited in 164 different journals, 10% of which are open access. Among related journals, the Sustainability cited this research the most, with 8 citations. The chart below illustrates the annual citation trends for this article.
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