Title	Publication Date	Language	Citations
The impact of diversity of innovation channels on innovation performance in service firms	2011/08/20	English	21
Service employees’ deviant behaviors and leader–member exchange in contexts of dispositional envy and dispositional jealousy	2012/11/15	English	21
Fostering strategic learning capability to enhance creativity in small service businesses	2009/11/11	English	21
The implementation of a quality management system based on the Q tourist quality standard. The case of hotel sector	2009/11/18	English	21
Determinants of R&D collaboration of service firms	2009/04/17	English	21
The relationship between brand experience and consumer-based brand equity in grocerants	2021/03/25	English	21
The impact of Enterprise 2.0 in organizations	2014/06/01	English	21
Collaborative workplaces for innovation in service companies: barriers and enablers for supporting new ways of working	2018/01/05	English	21
Social exchange approach, job satisfaction, and turnover intention in the airline industry	2020/04/13	English	21
Shaping innovation in European knowledge-intensive business services	2013/11/27	English	21
Cognitive and affective constituents of the consumption experience in retail service settings: effects on store loyalty	2015/07/28	English	21
Exploring the efficiency of Italian social cooperatives by descriptive and principal component analysis	2012/01/24	English	20
Quality management as a driver of innovation in the service industry	2018/01/04	English	20
Dysfunctional customer behavior: conceptualization and empirical validation	2019/02/18	English	20
Knowledge intensive business services and their impact on innovation in China	2013/08/06	English	20
Key concepts in artificial intelligence and technologies 4.0 in services	2023/02/27	English	20
Perceived justice and post-recovery satisfaction in banking service failures: Do commitment types matter?	2016/12/27	English	20
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario: evidence from the hotel industry in quarantine	2021/05/17	English	20
Critical success factors in relationship management for services outsourcing	2014/08/31	English	20
Managing internal stakeholders’ views of corporate reputation	2013/04/12	English	20
Are success and survival factors the same for social and business ventures?	2012/01/26	English	20
Internationalisation and innovation in the knowledge-intensive business services	2013/11/02	English	20
Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry	2021/11/12	English	20
Key determinants of women’s entrepreneurial intentions in encouraging social empowerment	2021/05/12	English	20
A peer-to-peer (P2P) platform business model: the case of Airbnb	2019/02/22	English	19
Segmenting customers according to online word-of-mouth about hotels	2021/02/04	English	19
Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector	2019/11/07	English	19
Constructing a relationship-based brand equity model	2009/01/23	English	19
Consumer psychological reactance to coalition loyalty program: price-consciousness as a moderator	2017/10/28	English	19
Conceptualising consumers’ word-of-mouth behaviour intention: evidence from a university education services in Malaysia	2012/03/27	English	19