Title	Publication Date	Language	Citations
Employee emotional response toward healthcare organization’s service recovery efforts and its influences on service recovery performance	2012/02/11	English	26
Web 2.0 and opportunities for small businesses	2008/07/31	English	26
Tracking the relationship between environmental management and financial performance in the service industry	2008/03/22	English	26
Innovation strategies, innovator types and openness: a study of KIBS firms in Spain	2015/08/01	English	26
Value-in-context in crowdfunding ecosystems: how context frames value co-creation	2016/06/11	English	26
Enemies of cloud services usage: inertia and switching costs	2015/04/19	English	25
The effect of pre-flight attendants’ emotional intelligence, emotional labor, and emotional exhaustion on commitment to customer service	2015/03/19	English	25
Innovation modes and strategies in knowledge intensive business services	2013/12/04	English	25
The role of other customers during self-service technology failure	2016/10/28	English	25
Strangers in the night: speeddating, CCI and service businesses	2007/05/05	English	24
Innovation management in service firms: a research agenda	2011/06/01	English	24
Value logics for service innovation: practice-driven implications for service-dominant logic	2018/01/19	English	24
Predicting hospitality financial distress with ensemble models: the case of US hotels, restaurants, and amusement and recreation	2018/02/01	English	24
The psychological and motivational aspects of restaurant experience sharing behavior on social networking sites	2018/02/27	English	24
Explore how Chinese consumers evaluate retail service quality and satisfaction	2012/06/26	English	24
Self-customization of online service environments by users and its effect on their continuance intention	2014/01/28	English	24
Impact of operational innovations on customer loyalty in the healthcare sector	2017/11/03	English	24
Digital transformation trends in service industries	2022/12/20	English	23
Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator	2018/09/19	English	23
The multichannel customer’s service experience: building satisfaction and trust	2015/04/21	English	22
Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? a multi-channel view	2018/01/27	English	22
Determinants of export performance: differences between service and manufacturing SMEs	2018/05/19	English	22
Online determinants of e-customer satisfaction: application to website purchases in tourism	2016/05/28	English	22
Online travel information value and its influence on the continuance usage intention of social media	2017/02/15	English	22
Crowdsourcing and open source software participation	2012/11/27	English	22
Influence of customer–firm relationships on customer participation in the service industry	2014/10/11	English	22
Cost-efficient co-creation of knowledge intensive business services	2018/07/28	English	22
Value proposition as a catalyst for innovative service experience: the case of smart-tourism destinations	2021/05/17	English	22
Implementation of quality programs in health care organizations	2012/03/29	English	22
Adopting e-finance: decomposing the technology acceptance model for investors	2013/12/06	English	21