Title	Publication Date	Language	Citations
Internal and external drivers for quality certification in the service industry: Do they have different impacts on success?	2013/07/12	English	19
Northern and southern Italian social cooperatives during the economic crisis: a multiple factor analysis	2015/03/21	English	19
Corporate identity management in the banking sector: effects on employees’ identification, identity attractiveness, and job satisfaction	2015/07/16	English	19
Improving human capital through knowledge management practices in knowledge-intensive business services	2011/03/22	English	19
The impacts of instructional video advertising on customer purchasing intentions on the Internet	2009/11/12	English	19
A value co-creation model in brand tribes: the effect of luxury cruise consumers’ power perception	2018/04/26	English	18
Designing a tool for service-dominant strategies using action design research	2015/12/29	English	18
Predicting customers’ intentions to check in on Facebook while patronizing hospitality firms	2015/01/08	English	18
How online service recovery approaches bolster recovery performance? A multi-level perspective	2015/01/10	English	18
The determinants of successful R&D consortia: government strategy for the servitization of manufacturing	2012/07/20	English	18
Pecking Order Theory versus Trade-Off Theory: are service SMEs’ capital structure decisions different?	2011/09/29	English	18
Error management culture and turnover intent among food and beverage employees in deluxe hotels: the mediating effect of job satisfaction	2016/12/24	English	18
Finding critical success factors for virtual community marketing	2009/01/14	English	18
Antecedents of customer participation in business ecosystems: evidence of customers’ psychological ownership in Facebook	2017/01/23	English	18
Strategies developed by leading EU agrifood cooperatives in their growth models	2011/12/06	English	18
The adoption of quality management practices and their impact on business performance in small service companies: the case of Spanish travel agencies	2013/12/03	English	18
The effects of product attributes and service quality of transportation card solutions on service user’s continuance and word-of-mouth intention	2014/04/02	English	18
Complaint, patience, and neglect: responses to a dissatisfying service experience	2013/06/20	English	17
The effects of gender and personality of robot assistants on customers’ acceptance of their service	2022/04/26	English	17
Investigation of the relationship between service values and loyalty behaviors under high commitment	2012/06/17	English	17
Waiting for service: modelling the effectiveness of service interventions	2007/05/10	English	17
The moderating effect of culture on overall perceived value in the online purchasing process	2012/05/22	English	17
Building corporate reputation, overcoming consumer skepticism, and establishing trust: choosing the right message types and social causes in the restaurant industry	2018/09/18	English	17
Can error management culture increase work engagement in hotels? The moderating role of gender	2018/04/18	English	17
Aggregate consumer ratings and booking intention: the role of brand image	2016/07/25	English	17
Information richness on service business websites	2012/08/07	English	17
Toward a relational perspective of franchising chains	2008/11/26	English	17
A support vector machine (SVM) approach to imbalanced datasets of customer responses: comparison with other customer response models	2012/05/24	English	16
Strategies for ICT product diffusion: the case of the Korean mobile communications market	2013/04/05	English	16
Managing innovation and creativity in organizations: an empirical study of service industries in Taiwan	2013/08/07	English	16