E-S-QUAL

Article Properties

Language

English
DOI (url)

10.1177/1094670504271156
Publication Date

2005/02/01
Journal

Journal of Service Research
Indian UGC (Journal)
Refrences

64
Citations

1,742
A. Parasuraman University of Miami
Valarie A. Zeithaml University of North Carolina at Chapel Hill
Arvind Malhotra University of North Carolina at Chapel Hill

Abstract

Cite

Parasuraman, A., et al. “E-S-QUAL”. Journal of Service Research, vol. 7, no. 3, 2005, pp. 213-3, https://doi.org/10.1177/1094670504271156.

Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). E-S-QUAL. Journal of Service Research, 7(3), 213-233. https://doi.org/10.1177/1094670504271156

Parasuraman A, Zeithaml VA, Malhotra A. E-S-QUAL. Journal of Service Research. 2005;7(3):213-3.

Journal Categories

Social Sciences

Commerce

Business

Social Sciences

Economic theory

Demography

Economics as a science

Refrences

Citations

Citations Analysis

Category	Category Repetition
Social Sciences: Commerce: Business	701
Social Sciences: Economic theory. Demography: Economics as a science	539
Social Sciences: Commerce: Business: Personnel management. Employment management	352
Social Sciences	193
Science: Mathematics: Instruments and machines: Electronic computers. Computer science	156

The first research to cite this article was titled Bringing Relationship Marketing Theory into B2B Practice: The B2B-RP Scale and the B2B-RELPERF Scorecard and was published in 2005. The most recent citation comes from a 2024 study titled Bringing Relationship Marketing Theory into B2B Practice: The B2B-RP Scale and the B2B-RELPERF Scorecard . This article reached its peak citation in 2019 , with 148 citations.It has been cited in 591 different journals, 13% of which are open access. Among related journals, the Journal of Retailing and Consumer Services cited this research the most, with 50 citations. The chart below illustrates the annual citation trends for this article.