The Journal of Service Research (JSR) is a leading interdisciplinary journal dedicated to advancing theory, research, and practice in the service sector. As a premier outlet for scholarly work in the field, JSR covers a wide range of service-related topics, such as service design, service innovation, customer experience, service quality, and service management. Its focus encompasses both for-profit and nonprofit service organizations, contributing to the creation of value for customers, employees, and stakeholders.
Indexed in leading databases like Scopus and Web of Science, the Journal of Service Research publishes rigorous empirical studies, conceptual models, and insightful reviews. It explores the dynamics of service interactions, the role of technology in service delivery, and the impact of organizational culture on service outcomes. The journal's interdisciplinary approach bridges perspectives from marketing, management, operations, and organizational behavior, providing a comprehensive view of the service landscape.
Serving as a key resource for academics, practitioners, and policymakers, the Journal of Service Research aims to shape the future of the service industry. It fosters a global dialogue on service excellence, encouraging submissions that offer actionable insights for improving service experiences and organizational performance. JSR is committed to advancing knowledge and promoting innovative solutions in the ever-evolving world of services.