Customer Engagement

Article Properties
  • Language
    English
  • DOI (url)
    10.1177/1094670511411703
  • Publication Date
    2011/07/06
  • Journal
    Journal of Service Research
  • Indian UGC (Journal)
  • Refrences
    112
  • Citations
    1,875
  • Roderick J. Brodie The University of Auckland Business School, Auckland, New Zealand
  • Linda D. Hollebeek The University of Auckland Business School, Auckland, New Zealand
  • Biljana Jurić The University of Auckland Business School, Auckland, New Zealand
  • Ana Ilić The University of Auckland Business School, Auckland, New Zealand
Abstract
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Brodie, Roderick J., et al. “Customer Engagement”. Journal of Service Research, vol. 14, no. 3, 2011, pp. 252-71, https://doi.org/10.1177/1094670511411703.
Brodie, R. J., Hollebeek, L. D., Jurić, B., & Ilić, A. (2011). Customer Engagement. Journal of Service Research, 14(3), 252-271. https://doi.org/10.1177/1094670511411703
Brodie RJ, Hollebeek LD, Jurić B, Ilić A. Customer Engagement. Journal of Service Research. 2011;14(3):252-71.
Journal Categories
Social Sciences
Commerce
Business
Social Sciences
Economic theory
Demography
Economics as a science
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Refrences
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Citations
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Citations Analysis
Category Category Repetition
Social Sciences: Commerce: Business1,108
Social Sciences: Economic theory. Demography: Economics as a science874
Social Sciences: Commerce: Business: Personnel management. Employment management429
Social Sciences217
Geography. Anthropology. Recreation: Recreation. Leisure: Sports182
The first research to cite this article was titled Brands as Relationship Partners: Warmth, Competence, and In-Between and was published in 2011. The most recent citation comes from a 2024 study titled Brands as Relationship Partners: Warmth, Competence, and In-Between . This article reached its peak citation in 2023 , with 274 citations.It has been cited in 475 different journals, 14% of which are open access. Among related journals, the Journal of Business Research cited this research the most, with 86 citations. The chart below illustrates the annual citation trends for this article.
Citations used this article by year