Despite rapid advancements in communication technologies, has there been a significant shift in managerial behavior patterns? This study, using a recent diary analysis of managerial work in UK organizations, reveals that locational patterns of managers appear largely unchanged over the past 30 years, suggesting conventional telephone use remains constant despite new technologies. These findings suggest that the communication habits of managers are not significantly influenced by the introduction of new technologies. Instead, their work patterns are set by more complex factors that may be organisational, psychological or sociological in nature. Additionally, the use of the conventional telephone has remained constant. This suggests that the communication habits of managers are not significantly influenced by the introduction of new technologies, but rather that their work patterns are probably set by more complex factors that may be organisational, psychological or sociological in nature.
Published in Management Decision, this paper fits the journal's focus on decision-making processes and management trends. It challenges assumptions about the impact of technology on management practices. This study's finding should appeal to business scholars and managers.