Seth, Nitin, et al. “Service Quality Models: A Review”. International Journal of Quality &Amp; Reliability Management, vol. 22, no. 9, 2005, pp. 913-49, https://doi.org/10.1108/02656710510625211.
Seth, N., Deshmukh, S., & Vrat, P. (2005). Service quality models: a review. International Journal of Quality &Amp; Reliability Management, 22(9), 913-949. https://doi.org/10.1108/02656710510625211
Seth N, Deshmukh S, Vrat P. Service quality models: a review. International Journal of Quality & Reliability Management. 2005;22(9):913-49.