Service quality models: a review

Article Properties
Abstract
Login
Cite
Seth, Nitin, et al. “Service Quality Models: A Review”. International Journal of Quality &Amp; Reliability Management, vol. 22, no. 9, 2005, pp. 913-49, https://doi.org/10.1108/02656710510625211.
Seth, N., Deshmukh, S., & Vrat, P. (2005). Service quality models: a review. International Journal of Quality &Amp; Reliability Management, 22(9), 913-949. https://doi.org/10.1108/02656710510625211
Seth N, Deshmukh S, Vrat P. Service quality models: a review. International Journal of Quality & Reliability Management. 2005;22(9):913-49.
Journal Categories
Social Sciences
Commerce
Business
Personnel management
Employment management
You May Also Like
Refrences
Login
Citations
Login
Citations Analysis
Category Category Repetition
Social Sciences: Commerce: Business96
Social Sciences: Commerce: Business: Personnel management. Employment management75
Social Sciences: Economic theory. Demography: Economics as a science72
Social Sciences36
Geography. Anthropology. Recreation: Recreation. Leisure: Sports26
The first research to cite this article was titled Estudios de la satisfacción de servicios hoteleros: reflexiones y estudio estadísticos and was published in 1970. The most recent citation comes from a 2024 study titled Estudios de la satisfacción de servicios hoteleros: reflexiones y estudio estadísticos . This article reached its peak citation in 2019 , with 41 citations.It has been cited in 235 different journals, 14% of which are open access. Among related journals, the International Journal of Quality & Reliability Management cited this research the most, with 14 citations. The chart below illustrates the annual citation trends for this article.
Citations used this article by year