Title	Publication Date	Language	Citations
Customer forgiveness of unsatisfactory service: manifestations and antecedents	2015/06/21	English	46
Psychological contract breach and service innovation behavior: psychological capital as a mediator	2017/05/10	English	46
Innovation and imitation effects in Metaverse service adoption	2011/06/01	English	45
Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth	2016/04/16	English	45
The effects of emotional display rules on flight attendants’ emotional labor strategy, job burnout and performance	2014/02/02	English	44
Effects of key value co-creation elements in the healthcare system: focusing on technology applications	2018/10/09	English	44
The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes	2013/03/05	English	42
Developing new smart services using integrated morphological analysis: integration of the market-pull and technology-push approach	2015/05/16	English	42
Social innovation, an analytical grid for understanding the social economy: the example of the Québec housing sector	2011/12/06	English	41
Risk factors at the travel destination: their impact on air travel satisfaction and repurchase intention	2010/03/26	English	41
Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory	2018/03/26	English	41
An evaluation scheme for product–service system models: development of evaluation criteria and case studies	2015/05/10	English	38
Tourists’ participation and preference-related belief in co-creating value of experience: a nature-based perspective	2015/08/28	English	38
Determinates of financial behavior: insights into consumer money attitudes and financial literacy	2013/07/03	English	38
Key service innovation drivers in the tourism sector: empirical evidence and managerial implications	2011/09/20	English	36
The dynamics and evolution of the service marketing literature: 1993–2003	2006/12/23	English	36
Olfaction and the retail environment: examining the influence of ambient scent	2007/01/12	English	36
How much does KIBS contribute to the generation and diffusion of innovation?	2011/06/17	English	35
Effects of social media on consumers’ purchase decisions: evidence from Taobao	2016/12/31	English	35
Business–nonprofit partnerships: a new form of collaboration in a corporate responsibility and social innovation context	2015/02/25	English	35
Impact of service personal values on service value and customer loyalty: a cross-service industry study	2011/10/29	English	34
The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services	2021/02/05	English	34
A study of the relationships among sensory experience, emotion, and buying behavior in coffeehouse chains	2017/10/31	English	34
Understanding shopping routes of offline purchasers: selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types	2018/09/17	English	33
Determinants of Web 2.0 technologies for knowledge sharing in SMEs	2014/06/05	English	33
Success factors of platform leadership in web 2.0 service business	2010/02/26	English	33
Strategic supply chain choices for multi-channel Internet retailers	2007/01/24	English	33
What do we really know about services?	2007/01/13	English	33
Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model	2013/12/12	English	32
Mobile application service networks: Apple’s App Store	2013/02/09	English	32