Title	Publication Date	Language	Citations
Service quality in blood donation: satisfaction, trust and loyalty	2019/11/20	English	32
Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study	2007/07/03	English	31
Are firms interested in collaborating with universities? An open-innovation perspective in countries of the South West European Space	2014/05/17	English	31
Customer participation to co-create value in human transformative services: a study of higher education and health care services	2015/07/12	English	31
The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal	2006/12/13	English	30
Alleviating job stress to improve service employee work affect: the influence of rewarding	2017/02/11	English	30
Creative service business and regional performance: evidence for the European regions	2012/09/06	English	30
Resolving the tension between full utilization of contact tracing app services and user stress as an effort to control the COVID-19 pandemic	2020/09/01	English	29
The customisation framework for roadmapping product-service integration	2011/07/20	English	29
Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation	2014/01/25	English	29
The survival of hotels during the COVID-19 pandemic: a critical case study in Vietnam	2021/04/26	English	29
Does technology make a difference? Evidence from Spanish hotels	2010/12/24	English	29
Impacts of customer incivility and abusive supervision on employee performance: a comparative study of the pre- and post-COVID-19 periods	2021/08/06	English	29
The role of social motivations, ability, and opportunity in online know-how exchanges: evidence from the airline services industry	2013/12/13	English	29
Does the nature of the relationship really matter? An analysis of the roles of loyalty and involvement in service recovery processes	2014/01/03	English	29
New business models in online hotel distribution: emerging private sales versus leading IDS	2012/07/03	English	29
Research trends in digital transformation in the service sector: a review based on network text analysis	2022/02/07	English	29
Motivation triggers for customer participation in value co-creation	2018/12/14	English	29
Antecedents of participation in online brand communities and their purchasing behavior consequences	2016/02/29	English	28
Impacts of Covid-19 on travel intention for summer 2020: a trend in proximity tourism mediated by an attitude towards Covid-19	2021/07/04	English	28
A chance discovery-based approach for new product–service system (PSS) concepts	2013/12/05	English	28
Service value chains and effects of scale	2006/12/21	English	28
Services, growth poles and advanced economies	2007/05/05	English	28
Predicting direct marketing response in banking: comparison of class imbalance methods	2017/01/02	English	27
Marketing tradition-bound products through storytelling: a case study of a Japanese sake brewery	2014/01/08	English	27
The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions	2012/09/15	English	27
Diversity and business performance: 50 years of research	2007/07/24	English	27
Understanding the dynamics behind bank branch service quality in Portugal: pursuing a holistic view using fuzzy cognitive mapping	2015/04/21	English	27
The COVID-19 response system and collective social service provision. Strategic network dimensions and proximity considerations	2020/07/21	English	26
The effect of consumer values on the brand position of green restaurants by means-end chain and laddering interviews	2015/01/13	English	26