Title	Publication Date	Language	Citations
Mindful co-creation of transformative service for better well-being	2020/07/27	English	16
Marketing capabilities, stakeholders’ satisfaction, and performance	2009/12/02	English	16
From retail innovation and image to loyalty: moderating effects of product type	2018/06/12	English	16
How CSR serves as a preventive mechanism for coping with dysfunctional customer behavior	2019/03/30	English	16
Effects of hospital leadership, organizational systems, and ESWOS on medical error reduction	2014/11/02	English	16
COVID-19 preventive measures and restaurant customers’ intention to dine out: the role of brand trust and perceived risk	2021/10/11	English	16
An instrument for measuring the key practices of total quality management in ICT industry: an empirical study in India	2012/08/02	English	16
The internationalization of soft-services: entry modes and main determinants in the Spanish hotel industry	2011/04/16	English	16
Corporate social responsibility and bank risk profile: evidence from Europe	2016/07/19	English	15
The tourism SMEs in the global value chains: the case of Andalusia	2008/02/23	English	15
Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses	2015/08/15	English	15
Measuring service experience: a utility-based heuristic model	2014/12/19	English	15
Approach to service design based on customer behavior data: a case study on eco-driving service design using bus drivers’ behavior data	2017/04/10	English	15
Willingness to reciprocate in virtual health communities: the role of social capital, gratitude and indebtedness	2018/08/03	English	15
Systematic performance differences across the manufacturing-service continuum	2009/07/30	English	15
Web 2.0 service adoption and entrepreneurial orientation	2010/10/07	English	15
Airline website loyalty formation and the moderating effects of gender and education	2012/07/14	English	15
A framework for the selection of Six Sigma projects in services: case studies of banking and health care services in Taiwan	2012/02/04	English	15
Gender differences in the linkage of online patronage behavior with TV-and-online shopping values	2011/09/10	English	15
Using customer contact centres as relationship marketing instruments	2013/12/13	English	15
Modeling and forecasting tourism demand: the case of flows from Mainland China to Taiwan	2008/04/14	English	15
The role of customer operant resources in health care value creation	2018/11/01	English	15
Strategic alternatives for tourism companies to overcome times of crisis	2017/04/25	English	15
Customer-based brand equity and customer engagement in experiential services: insights from an emerging economy	2021/05/27	English	15
Balancing in-house and outsourced logistics services: effects on supply chain agility and firm performance	2018/12/10	English	14
Tourist expectations and perception of service providers: a Brazilian perspective	2019/08/24	English	14
Customers’ psychological ownership toward the third place	2020/06/23	English	14
From fantasy to reality: a study of pre-trip planning from the perspective of destination image attributes and temporal psychological distance	2017/02/02	English	14
Competitiveness, resources, and capabilities: empirical evidence from retail banking	2011/09/13	English	14
Can economic bonus programs jeopardize service relationships?	2007/01/23	English	14