Title	Publication Date	Language	Citations
Willingness to pay for travel insurance as a risk reduction behavior: health-related risk perception after the outbreak of COVID-19	2022/01/27	English	14
Effect of information management capability on organizational performance	2016/07/29	English	14
Technology strategy and performance: a study of information technology service providers from selected Asian countries	2007/05/10	English	14
Integrating public service and marketing differentiation: an analysis of the American Express Corporation’s “Charge Against Hunger” promotion program	2006/12/21	English	14
The effects of partnership quality on business process outsourcing success in Malaysia: key users perspective	2012/07/05	English	14
Customer comfort during service robot interactions	2022/07/18	English	14
Hospital career management systems and their effects on the psychological state and career attitudes of nurses	2014/09/17	English	14
Two-sided effects of customer participation: roles of relationships and social-interaction values in social services	2017/12/01	English	14
The impact of market orientation on patient loyalty: the mediation of relationship quality	2013/08/17	English	14
The antecedents and influences of airline loyalty programs: the moderating role of involvement	2014/01/16	English	13
Cross-country differences in drivers of female necessity entrepreneurship	2021/11/17	English	13
The industrial impact and competitive advantage of China’s ICT industry	2018/03/01	English	13
How to boost frontline employee service recovery performance: the role of cultural intelligence	2019/01/09	English	13
Development of a scale to measure the quality of mobile location-based services	2016/02/20	English	13
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance	2022/01/21	English	13
Applying Industry 4.0 technologies for the sustainability of small service enterprises	2022/09/30	English	13
The effect of knowledge complexity on the performance of franchise systems in the service industries: an empirical study	2008/10/30	English	13
Luxury without guilt: service innovation in the all-inclusive hotel industry	2009/07/16	English	13
Using the balanced scorecard on supply chain integration performance—a case study of service businesses	2012/11/20	English	13
Recovering from the COVID-19 shock: the role of risk perception and perceived effectiveness of protective measures on travel intention during the pandemic	2022/01/30	English	13
Industrial linkage and spillover effects of the logistics service industry: an input–output analysis	2021/05/17	English	13
Determinants of social commerce adoption in an emerging economy	2020/10/28	English	13
The benefits of e-business adoption: an empirical study of Swedish SMEs	2006/12/14	English	13
The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea: COVID-19 crisis and beyond	2021/10/31	English	12
Focus on practice service process innovation in the Brazilian electric energy sector	2009/11/13	English	12
Comparison of customer response models	2009/03/07	English	12
Social enterprises and social markets: models and new trends	2012/01/11	English	12
Analyzing relationship quality and its contribution to consumer relationship proneness	2018/01/15	English	12
The effects of perceived value on loyalty: the moderating effect of market orientation adoption	2016/01/19	English	12
Data mining in business services	2006/12/13	English	12