Martin, Carolyn A. “From High Maintenance to High Productivity”. Industrial and Commercial Training, vol. 37, no. 1, 2005, pp. 39-44, https://doi.org/10.1108/00197850510699965.
Martin, C. A. (2005). From high maintenance to high productivity. Industrial and Commercial Training, 37(1), 39-44. https://doi.org/10.1108/00197850510699965
Martin CA. From high maintenance to high productivity. Industrial and Commercial Training. 2005;37(1):39-44.
The first research to cite this article was titled Service expectations of older generation Y customers and was published in 2006. The most recent citation comes from a 2024 study titled Service expectations of older generation Y customers . This article reached its peak citation in 2017 , with 16 citations.It has been cited in 132 different journals, 11% of which are open access. Among related journals, the Employee Relations cited this research the most, with 6 citations. The chart below illustrates the annual citation trends for this article.