What key themes emerge during the initial stages of requirements gathering in software development? This paper presents a qualitative analysis of analyst-client communications using grounded theory and themed analyses. The study examines a case study of interaction between an analyst and a client in a public sector agency in Tasmania, Australia. Using a theatrical metaphor, the article represents the interaction that took place, capturing chronological and contextual aspects. By employing concepts derived from grounded theory techniques, the research demonstrates how these concepts and themes operate in this specific case. The paper concludes with a general discussion of themes and contextual influences, providing insights applicable to other cases studied by the author. This research offers valuable guidance for analysts and developers seeking to improve their requirements gathering processes and enhance client communication.
Published in Information Technology & People, this study fits the journal's focus on the human and social aspects of information technology. The emphasis on communication, interaction, and understanding in requirements gathering directly addresses the human element of IT projects, aligning with the journal's scope.