Title	Publication Date	Language	Citations
Improving manufacturing systems performance by complementary application of just-in-time, total quality control and total productive maintenance paradigms	1995/09/01	English	14
A student's perspective of service quality in education	1997/06/01	English	14
Integrating safety and quality: Building to achieve excellence in the workplace	1999/07/01	English	14
Quality function deployment: How to improve its use	1998/08/01	English	14
Joint adoption of ISO 14000-ISO 9000 occupational risk prevention practices in Spanish industrial companies: A descriptive study	2001/09/01	English	14
The association between organizational climate and quality management practices: An empirical study on small-and medium-sized manufacturing companies in Taiwan	1999/08/01	English	14
The interactions between quality, productivity and economic performance: The case of Swedish pharmacies	2001/05/01	English	14
Finding key performance drivers: Some new tools	1996/10/01	English	14
Research questions on the implementation of total quality management	1996/02/01	English	14
Application of the ISO 9000 standards of quality management in professional services: An information sector case	1995/07/01	English	14
Hoshin Kanri: a systematic approach to breakthrough improvement	1991/01/01	English	14
From defect reduction to reduction of waste and customer/stakeholder satisfaction (understanding the new TQM metrology)	2002/12/01	English	14
Stock market reaction to Malcolm Baldridge National Quality Award announcements: Does quality pay?	1999/05/01	English	14
Future trends in benchmarking for competitive advantage: A global survey	2001/12/01		14
Total quality management sustaining audit tool: Description and use	1997/12/01	English	14
Impact of leadership and senior management commitment on business excellence: An empirical study in the North East of England	2000/07/01	English	14
Total quality management in financial services: Beyond the fashion the reality has to take off	1997/12/01	English	13
Do we practise quality principles in the performance measurement of critical success factors?	1997/12/01	English	13
Process orientation: The Swedish experience	1999/07/01	English	13
Analysis of the effect of external change on the management of business schools within the higher education sector	1998/05/01	English	13
Quality evaluation of domestic airline industry using modified Taguchi loss function with different weights and target values	1998/10/01	English	13
Design of quality service systems in the public sector: Use of quality function deployment in police services	2001/08/01	English	13
Beyond quality circles and improvement teams	2001/09/01	English	13
Sectoral differences in total quality management implementation: The influence of management mind-set	1996/06/01	English	13
Measuring universities against the European Quality Award criteria	1995/12/01	English	13
The influence of management information and quality management systems on the development of quality costing	1996/08/01	English	13
A paradigm for leadership excellence	1998/07/01	English	13
Global quality management programmes: How to make their implementation more effective and less culture dependent	1997/02/01	English	13
Getting started in total quality management	1991/01/01	English	13
Process adjustment and quality control	1993/01/01	English	13