Title	Publication Date	Language	Citations
Total quality management	1994/01/01	English
Video Reviews	1992/01/01	English
Total quality management: myth or miracle?	1993/01/01	English
The quality and timeliness of the design process	1990/01/01	English
What factors determine use of quality-related marketing research information? An empirical investigation	2001/07/01
Quality and governance: Impact of each on the other	1997/06/01	English
Editorial: Managing innovation in public services	1998/05/01	English
Introducing change by creating a shared vision	1997/06/01	English
Total quality management and the UK's national standards of management competence	1997/06/01	English
Experiencing quality: The patient's perspective	1997/06/01	English
Development and application of x and R control charts for small production runs	1997/06/01	English
Internal customer satisfaction through involvement	1999/07/01	English
Book reviews	1999/08/01	English
Managing business as entrepreneurs	1997/06/01	English
Editorial: Total quality management in health care	1997/10/01	English
Post Office Counters Ltd: The quality journey	1997/06/01	English
A structured approach to business improvement in a UK utility	1997/06/01	English
Reducing hot mill delays due to poor coil conveyance performance at British Steel Llanwern works	1998/07/01	English
Business excellence through discontinuous improvement	1997/06/01	English
Customer value-driven strategies	1999/07/01	English
Implementation of total quality management: Some critical factors	1997/06/01	English
Managed from the boundary: Personal and organizational growth?	1998/05/01	English
An electricity supply company in a competitive market	1997/06/01	English
Cost- and service-effective solutions for local administration: The Finnish case	1998/05/01	English
Implementing the ISO 9000 standards in Turkey: A study of large companies’ satisfaction with ISO 9000	2001/07/01
Getting equipped for the twenty-first century	1997/06/01	English
Extending Taguchi's approach to adaptive stochastic control: A simplified model for feedback adjustments of both mean and variance	2000/07/01	English
Benchmarking from a beginner's perspective	1997/06/01	English
Quality management in real estate	1998/07/01	English
Effi cacious and effi cient management systems	1998/07/01	English