Title	Publication Date	Language	Citations
Business excellence through quality management	2002/12/01	English	20
The problems with quality management—the view of managers: findings from an Institute of Management survey	1994/01/01	English	20
The new faces of total quality in Europe and the US	1997/08/01	English	20
It is not what you achieve it is the way you achieve it	2000/05/01	English	20
The reaction of the Portuguese stock market to ISO 9000 certification	2002/07/01	English	19
The role of total productive maintenance in business excellence	2000/07/01	English	19
Core values: The precondition for business excellence	1998/07/01	English	19
An action-oriented approach to quality management self-assessment in small and medium-sized enterprises	2001/03/01	English	19
Going against the national cultural grain: A longitudinal case study of organizational culture change in Turkish higher education	2000/01/01	English	19
Innovation not imitation: Human resource strategy and the impact on world-class status	2000/07/01	English	19
Quality and innovation: A conceptual model of their interaction	1995/07/01	English	19
Organizations as responsible contributors to society: Linking quality, sustainability and accountability	2000/07/01	English	19
ISO 9000: The answer for total quality management implementation? The Malaysian case	2001/03/01	English	19
Providing customer satisfaction	1998/07/01	English	19
Quality practices in the manufacturing industry in the UK and Malaysia	2000/12/01	English	19
ISO in Taiwan: A survey	1996/12/01		19
Satisfied customers: Profitable customer relationships: Pharmaceutical marketing: How pharmaceutical sales representatives can achieve economic success through relationship management with settled general practitioners—an empirical study	2000/09/01	English	19
Measuring service quality: A hybrid methodology	1998/08/01	English	18
The information requirements of total quality management	1998/08/01	English	18
Shared leadership in self-managed teams: A competing values approach	1996/10/01	English	18
Critical factors for successful total quality management implementation in Turkey: Evidence from the banking sector	2001/09/01	English	18
Measuring the satisfaction gap: Education in the market-place	1999/07/01	English	18
Optimizing self-assessment	1997/06/01	English	18
A practical approach to benchmarking in three service industries	2000/07/01	English	18
Concepts and attributes of total quality management	1991/01/01	English	17
Customer satisfaction: some results for European Retailing	2001/12/01	English	17
Dimensions of quality teaching in higher institutions	1993/01/01	English	17
Diagnosing total quality management-part 1	1992/01/01	English	17
Matching the promotion of total quality control and total productive maintenance: An emerging pattern for the nurturing of well-balanced manufacturers	1999/03/01	English	17
Total quality management and the need for organizational self-assessment: Some empirical evidence	1995/03/01	English	17