Title	Publication Date	Language	Citations
Identifying the vital few using the European Foundation for Quality Management model	1998/07/01	English	24
The state of quality management in the Irish manufacturing industry	1999/08/01	English	24
Quality and ISO 9000 in educational organizations	1998/05/01	English	24
Impact of supply chain sensitivity to quality certification on quality management practices and performances	2002/11/01	English	24
Developing quality criteria for application in the higher education sector in Turkey	2002/11/01	English	24
Exploring models for employee satisfactionwith particular reference to a police force	1998/05/01	English	23
Experiences from creating a quality culture for continuous improvements in the Swedish school sector by using self-assessments	2000/07/01	English	23
Beyond TQM implementation: the new paradigm of TQM sustainability	2002/12/01	English	23
Total quality management and higher education: The employers' perspective	1999/09/01	English	23
The relationship between total quality management and project performance in building planning phase: An empirical study of real estate industries in Taiwan	2002/01/01	English	23
Development of an integrated total quality management and performance measurement system for self-assessment: A method	2002/09/01	English	23
Comparison of the 14 deadly diseases and the business excellence model	2002/03/01	English	22
Improving the EFQM Model: An empirical study on model development and theory building using concept mapping	2001/01/01	English	22
An empirical study of key elements of total quality-based performance measurement systems: A case study approach in the service industry sector	2001/07/01	English	22
Quality improvement pursuits in American higher education	1996/04/01	English	22
Total quality management in health care: A survey of current practices	1995/03/01	English	22
Measuring the dimensions of quality in higher education	2002/01/01	English	22
Implementation of total productive maintenance in support of an established total quality programme	1996/12/01	English	21
Assessing customer satisfaction with local authority services using SERVQUAL	2001/12/01	English	21
Implementation of total quality management	1990/01/01	English	21
Business excellence: make it happen	2002/12/01	English	21
Assessing service quality and its link with value for money in a UK local authority's housing repairs service using the SERVQUAL approach	1999/07/01	English	21
Implementing the ISO 9000 standards in Turkey: A study of large companies’ satisfaction with ISO 9000	2001/07/01	English	21
A comparative study of quality control methods and principles in Japan, Korea and Denmark	1990/01/01	English	21
The state of quality management implementation: A cross-sectional study of quality-oriented companies in Hong Kong	2002/01/01	English	21
A holistic perspective on quality quests and quality gains: The role of environment	1998/07/01	English	21
Benchmarking and business paradigm shifts	2000/07/01	English	20
The development of an Excellence Model for Portuguese higher education institutions	2001/12/01	English	20
Future trends in benchmarking for competitive advantage: A global survey	2001/12/01	English	20
Innovation or innovativeness? Results of a benchmarking study	1994/01/01	English	20