Journal of Financial Services Marketing

Title Publication Date Language Citations
Consumer acceptance of wireless finance2004/03/01English173
Consumer adoption of Internet banking in Jordan: Examining the role of hedonic motivation, habit, self-efficacy and trust2015/06/01English137
Mobile banking innovators and early adopters: How they differ from other online users?2008/08/18English104
Determinants of customer loyalty and share of wallet in retail banking2005/03/01English87
Forging relationships with services: The antecedents that have an impact on behavioural outcomes in the life insurance industry2004/06/01English80
Determinants of loyalty and recommendation: The role of perceived service quality, emotional satisfaction and image2011/08/18English79
Mobile banking and consumer behaviour: New insights into the diffusion pattern2004/06/01English78
The effect of corporate social responsibility on the branding of financial services2002/03/01English72
Electronic banking in Finland: Consumer beliefs and reactions to a new delivery channel2002/06/01English72
Awareness of Islamic banking products among Muslims: The case of Australia2007/08/01English66
Understanding the intention to use mobile banking by existing online banking customers: an empirical study2020/06/29English65
A structural equation modelling of the antecedents of relationship quality in the Malaysia banking sector2006/11/01English65
Relationship marketing in the financial services industry: The importance of customer education, participation and problem management for customer loyalty2006/05/01English63
Shariah-compliant equities: Empirical evaluation of performance in the European market during credit crunch2010/12/01English57
Customer retention and cross-buying in the banking industry: An integration of service attributes, satisfaction and trust2007/10/12English56
Advertising in the mutual fund business: The role of judgmental heuristics in private investors' evaluation of risk and return2002/11/01English55
Marketing online banking services: The voice of the customer2003/12/01English55
Internet banking in the UK: Why are there not more customers?2004/09/01English53
Online relationship marketing and affective customer commitment – The mediating role of trust2016/06/01English53
Customer service quality and financial performance among Australian retail financial institutions2002/08/01English52
The effects of perceived salesperson listening effectiveness in the financial industry2009/05/26English51
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers: investigating the mediating effect of loyalty2018/02/15English48
Generations X and Y's internet banking usage in Australia2007/02/01English48
The adoption of internet banking: An institutional theory perspective2008/03/01English48
Consumer responses to dissatisfaction with financial service providers: An exploration of why some stay while others switch2004/06/01English48
Perceived risk and e-banking services: An analysis from the perspective of the consumer2005/11/01English48
Consumers' attitudes and intentions towards credit card usage in an advanced developing country2001/09/01English46
Exploring the adoption of a service innovation: A study of Internet banking adopters and non-adopters2009/03/01English45
Trust in UK financial services: A longitudinal analysis2011/05/26English45
How to lengthen, deepen and broaden customer–firm relationships with online financial services?2009/11/30English42