Journal of Financial Services Marketing

Title Publication Date Language Citations
Analysing service quality in the UAE Islamic banks2003/12/01English42
Mobile banking: A powerful new marketing and CRM tool for financial services companies all over Europe2005/09/01English41
Contact management and customer loyalty2003/08/01English41
Continuance intention of baby boomer and X generation as new users of digital payment during COVID-19 pandemic using UTAUT22021/07/08English41
An empirical investigation of customer satisfaction and loyalty across two divergent bank segments2005/06/01English39
Consumer expectations of online information provided by bank websites2002/06/01English38
Adoption of digital banking channels in an emerging economy: exploring the role of in-branch efforts2021/02/17English38
Are the determinants of bank loyalty brand specific?2004/12/01English37
Customer value analysis in financial services2008/08/18English35
Share of wallet's role in customer profitability2004/03/01English35
Factors that affect consumers' cross-buying intention: A model for financial services2008/05/01English35
Banking the poor: The role of mobiles2011/02/15English34
The effects of customer age and recovery strategies in a service failure setting2010/05/27English33
How do consumers evaluate risk in financial products?2005/09/01English33
A review of consumer decision-making models and development of a new model for financial services2013/06/01English33
Reflections on bank–customer interactions in the new millennium2000/09/01English32
Customer retention in the insurance industry: Using survival analysis to predict cross-selling opportunities2002/03/01English32
Editorial: Why trust is important in customer relationships and how to achieve it2003/03/01English32
What factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking2020/05/27English32
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry2020/03/27English32
Muslim religiosity and purchase intention of different categories of Islamic financial products2016/06/01English31
Developing an index of online customer satisfaction2005/09/01English31
Multiple channel structures in financial services: A framework2003/08/01English31
Can superior CRM capabilities improve performance in banking2007/10/12English30
Consumer trust and confidence in the compliance of Islamic banks2015/06/01English30
Trust in financial services: Impact of institutional trust and dispositional trust on trusting belief2015/06/01English30
A literature review of theoretical models of Internet banking adoption at the individual level2012/09/01English30
Factors affecting investment intentions: A consumer behaviour perspective2013/11/22English30
Bank image in the UAE: Comparing Islamic and conventional banks2009/11/30English30
The effect of automated service quality on bank financial performance and the mediating role of customer retention2006/02/01English29