Customer perceptions of e‐service quality in online shopping

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Lee, Gwo‐Guang, and Hsiu‐Fen Lin. “Customer Perceptions of e‐service Quality in Online Shopping”. International Journal of Retail &Amp; Distribution Management, vol. 33, no. 2, 2005, pp. 161-76, https://doi.org/10.1108/09590550510581485.
Lee, G., & Lin, H. (2005). Customer perceptions of e‐service quality in online shopping. International Journal of Retail &Amp; Distribution Management, 33(2), 161-176. https://doi.org/10.1108/09590550510581485
Lee G, Lin H. Customer perceptions of e‐service quality in online shopping. International Journal of Retail & Distribution Management. 2005;33(2):161-76.
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Social Sciences
Commerce
Business
Social Sciences
Commerce
Business
Personnel management
Employment management
Social Sciences
Economic theory
Demography
Economics as a science
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Citations Analysis
Category Category Repetition
Social Sciences: Commerce: Business191
Social Sciences: Economic theory. Demography: Economics as a science124
Social Sciences: Commerce: Business: Personnel management. Employment management101
Science: Mathematics: Instruments and machines: Electronic computers. Computer science50
Social Sciences47
The first research to cite this article was titled Servqual: Its Applicability in Electronic Commerce B2C and was published in 2005. The most recent citation comes from a 2024 study titled Servqual: Its Applicability in Electronic Commerce B2C . This article reached its peak citation in 2020 , with 45 citations.It has been cited in 286 different journals, 11% of which are open access. Among related journals, the International Journal of Retail & Distribution Management cited this research the most, with 14 citations. The chart below illustrates the annual citation trends for this article.
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