Are your users truly satisfied with the information they receive? This paper explores measures of user information satisfaction, aiming to refine methods for evaluating how effectively information systems meet user needs. A survey of production managers is used to provide additional support for the instrument, eliminate scales that are psychometrically unsound, and develop a standard short form for use when only an overall assessment of information satisfaction is required and survey time is limited. This study contributes to better ways of measuring user information satisfaction, and it helps when survey time is limited and only an overall assessment of information satisfaction is required. The research also contributes to improving the design and implementation of information systems.
Published in Communications of the ACM, this paper aligns with the journal's focus on advancing computer science and information systems. The study's focus on measuring user satisfaction with information systems contributes to the ACM's mission of enhancing communication and knowledge sharing within the computing community.