Assessing process re‐engineering impacts through baselining

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Foster, S. Thomas, and Charles R. Franz. “Assessing Process re‐engineering Impacts through Baselining”. Benchmarking for Quality Management &Amp; Technology, vol. 2, no. 3, 1995, pp. 4-19, https://doi.org/10.1108/14635779510099194.
Foster, S. T., & Franz, C. R. (1995). Assessing process re‐engineering impacts through baselining. Benchmarking for Quality Management &Amp; Technology, 2(3), 4-19. https://doi.org/10.1108/14635779510099194
Foster ST, Franz CR. Assessing process re‐engineering impacts through baselining. Benchmarking for Quality Management & Technology. 1995;2(3):4-19.
Description

Can automation improve organizational performance? This study uses the autoregressive integrated moving average (ARIMA) methodology to assess the effects of an automation-based process re-engineering on the purchasing process in a large regional hospital. This process seeks to give management an accurate was to gauge improvements following changes. Using autoregressive statistical techniques, the automated purchasing process was found to significantly affect productivity and performance at both departmental and organizational levels. System implementation significantly reduced purchasing lead times, time to receive goods, and the time purchase orders stayed open. At the organizational level, values of issues per occupied bed increased, as did inventory turnover. The intervention analysis performed provided a means for management to assess the productivity improvements resulting from the re-engineering project. These changes show additional insight concerning implementation research and measuring organizational and departmental effects of automation projects.

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Citations Analysis
The first research to cite this article was titled Examining the Impact of Speed of Quality Improvement on Quality‐Related Costs and was published in 1996. The most recent citation comes from a 2005 study titled Examining the Impact of Speed of Quality Improvement on Quality‐Related Costs . This article reached its peak citation in 1998 , with 2 citations.It has been cited in 4 different journals. Among related journals, the Journal of Quality Management cited this research the most, with 2 citations. The chart below illustrates the annual citation trends for this article.
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