How does information technology (IT) truly impact logistics competence in world-class organizations? This research seeks to bridge the gap in empirical evidence linking logistics information system (LIS) capabilities to logistics performance. The study aims to identify specific LIS capabilities that contribute most to logistics competence and understand the connection between LIS development strategy and overall logistics success. Through a review of the LIS literature, the research identifies relevant issues and presents findings suggesting that world-class firms perceive their logistics operating and planning systems as highly capable. It also reveals that internally controlled characteristics receive higher evaluations than criteria requiring external coordination and demonstrates that logistics competence is primarily influenced by operating timeliness, usage-driven formatting, and flexibility. By providing empirical evidence and actionable insights, this paper offers valuable guidance for organizations seeking to leverage IT to achieve world-class logistics capabilities. The findings highlight the importance of focusing on specific LIS characteristics and prioritizing internal optimization for maximizing logistics competence and overall business performance.
The International Journal of Physical Distribution & Logistics Management examines strategies and technologies for effective logistics and supply chain management. This paper fits the journal’s core focus by analyzing the impact of IT on logistics capabilities, a critical aspect of modern supply chain operations. The findings provide practical guidance for logistics professionals.