How can businesses improve product reliability in today's market? This paper offers a comprehensive and evaluative overview of product reliability across various dimensions. Utilizing secondary data and supported by preliminary qualitative research, the study decomposes elements directly relevant to product reliability improvement. The research provides a conceptual framework to enable reliability to be adequately considered throughout the product life cycle, offering actionable insights for businesses aiming to enhance product quality and customer satisfaction. This approach provides a holistic view of reliability, ensuring its integration within the entire business ecosystem.
This paper fits the scope of the International Journal of Quality & Reliability Management as it gives a comprehensive account of reliability. The paper will have an impact and provide an important information to the researchers and the general public who are interested in reliability management.