Total Quality Management & Business Excellence

Title Publication Date Language Citations
A critical study of TQM and TPM approaches on business performance of Indian manufacturing industry2006/09/01English44
Mystery shopping: A tool to develop insight into customer service provision2005/06/01English44
The development of an economic quality cost model2003/11/01English44
Strategic analysis of customer relationship management—a field study on hotel enterprises2003/08/01English44
Improving the definition and quantification of quality costs2008/03/01English44
Prioritising the practices of total quality management: An analytic hierarchy process analysis for the service industries2011/12/01English44
Environmental social governance (ESG) and total quality management (TQM): a multi-study meta-systematic review2022/03/09English44
The influence of service quality on customer satisfaction and loyalty in B2B technology service industry2017/09/10English43
Development of a performance measurement framework for SMEs2010/05/01English43
Towards estimating Cost of Quality in supply chains2008/03/01English43
Applying the Kano model and QFD to explore customers' brand contacts in the hotel business: A study of a hot spring hotel2011/01/01English43
The modern quality movement: Origins, development and trends2006/03/01English43
Six Sigma and competitive advantage2006/05/01English43
Total quality management, knowledge management, and innovation: an empirical study in R&D units2017/01/12English43
Breaking through barriers to TQM effectiveness: Lack of commitment of upper-level management2005/10/01English43
Total quality management and sustainable competitive advantage: serial mediation of transformational leadership and executive ability2018/05/31English42
Measuring service quality in sport services2006/06/01English42
Approaches to adopting quality in SMEs and the impact on quality management practices and performance2006/06/01English42
An evaluation of SERVQUAL and patient loyalty in an emerging country context2010/08/01English42
Quality management systems as a link between management and employees2012/01/01English42
Re-investigating business excellence: Values, measures and a framework2011/12/01English42
Linkage between organisational innovation capability, product platform development and performance2013/08/01English42
Reframing the past: A new approach in service quality assessment2012/12/01English42
Total quality management and business excellence in services: The implications of all-inclusive pricing system on internal and external customer satisfaction in the Turkish tourism market2006/09/01English42
From ISO quality standards to an integrated management system: an implementation process in SME2013/04/01English41
What motivates employees to participate in continuous improvement activities?2016/02/29English41
Are companies that implement TQM better learning organisations? An empirical study2008/11/01English41
Towards an integrated framework for Lean Six Sigma application: Lessons from the airline industry2012/04/01English41
Leadership characteristics for Lean Six Sigma2015/09/28English41
Making the value flow: application of value stream mapping in a Brazilian public healthcare organisation2016/03/04English41