Total Quality Management & Business Excellence

Title Publication Date Language Citations
A Methodology to Improve Higher Education Quality using the Quality Function Deployment and Analytic Hierarchy Process2007/12/01English41
Leadership and Lean Six Sigma: a systematic literature review2017/02/13English41
Perceived quality, customer satisfaction, and customer loyalty: the case of lexus in Taiwan2005/08/01English40
Contribution to quality research: a literature review of Kano's model from 1998 to 20122012/10/15English40
Increasing accuracy of the Kano model – a case study2016/06/03English40
Evaluating service quality by fuzzy SERVQUAL: a case study in a physiotherapy and rehabilitation hospital2017/03/27English40
The mediating role of relational benefit between service quality and customer loyalty in airline industry2013/10/01English40
Medical tourism service quality: finally some empirical findings2015/07/25English40
Customer relationship management and customer satisfaction: the mediating role of relationship quality2017/03/21English40
Self-Assessment Against Business Excellence Models: A Critiqueand Perspective2006/12/01English40
Can standard operating procedures be motivating? Reconciling process variability issues and behavioural outcomes12005/03/01English40
The service excellence and innovation model: Lessons from IKEA and other service frontiers2011/05/01English39
An analysis of the papers published inTotal Quality Management & Business Excellencefrom 1995 through 20082011/03/01English39
The causal relationship between service quality, corporate image and adults' learning satisfaction and loyalty: A study of professional training programmes in a Taiwanese vocational institute2009/07/01English39
Impact of lean and agile strategies on supply chain risk management2018/10/10English39
Quality managers and their future technological expectations related to Industry 4.02018/03/01English39
The Sustainability and Evolution of Quality Improvement Programmes – an Australian Case Study2004/03/01English39
Exploring the Linkage between Internal Marketing, Relationship Marketing and Service Quality: a Case Study of a Consulting Organization2004/07/01English39
Sustaining TQM: A Synthesis of Literature and Proposed Research Framework2006/11/01English38
Analysis of integrated management systems from various perspectives2014/07/17English38
Performance measures and quality tools in Portuguese small and medium enterprises: survey results2005/03/01English38
Stakeholder orientation and corporate social responsibility as a precondition for sustainability2005/10/01English38
Applying fuzzy quality function deployment to identify service management requirements for an ocean freight forwarder2006/06/01English38
The influence of customer participation on service failure perceptions2015/09/28English38
ISO 9001:2015: the evolution and convergence of quality management and knowledge management for competitive advantage2018/03/01English38
Impact of e-Quality and service recovery on loyalty: A study of e-banking in Spain2012/08/01English37
Integrated management systems towards sustainable and socially responsible organisation2013/09/23English37
An empirical study of US SMEs using TQM2003/10/01English37
A review of quality 4.0: definitions, features, technologies, applications, and challenges2021/06/29English37
ISO 9001:2015 – a questionable reform. What should the implementing organisations understand and do?2017/04/11English37