Total Quality Management & Business Excellence

Title Publication Date Language Citations
The importance of market orientation, learning orientation, and quality orientation capabilities in TQM: an example from Taiwanese software industry2005/12/01English49
Lean Six Sigma and Innovation – an exploratory study among UK organisations2014/09/29English49
Effects of network quality attributes on customer adoption intentions of Internet Banking2006/01/01English49
TQM critical factors and KM value chain activities2006/04/01English49
Critical analysis of Six Sigma implementation2010/07/01English48
The EFQM 2020 model. A theoretical and critical review2021/04/22English48
Leadership – a critical success factor for the effective implementation of Lean Six Sigma2016/07/21English48
Understanding the Antecedents to Customer Loyalty by Applying Structural Equation Modeling2007/05/01English48
Analysing Service Quality: The Case of Post-Graduate Chinese Students2007/05/01English48
Exploring how relationship quality influences positive eWOM: the importance of customer commitment2012/08/01English48
The Drivers of Customer Satisfaction and Loyalty. The Case of Denmark 2000–20022004/07/01English48
Implementing and certifying ISO 14001 in Portugal: motives, difficulties and benefits after ISO 9001 certification2015/07/13English48
A distribution-free phase-II CUSUM procedure for monitoring service quality2016/03/07English47
Total quality management practices, competitive strategies and financial performance: the case of the Palestinian industrial SMEs2013/08/19English47
Six Sigma and management theory: Processes, content and effectiveness2006/05/01English47
A theory of leadership for quality: Lessons from TQM for leadership theory12006/01/01English46
Personality Traits, Employee Satisfaction and Affective Commitment2007/07/01English46
Implementation of continuous improvement based on Lean Six Sigma in small- and medium-sized enterprises2014/11/18English46
Conception of a flexible integrator and lean model for integrated management systems2013/09/16English46
Knowledge management critical success factors2003/03/01English46
Implementation of the Lean Six Sigma framework in non-profit organisations: A case study2012/04/01English46
Theoretical foundation of the EFQM model: the resource-based view2005/01/01English46
Usefulness of the EFQM excellence model: Theoretical explanation of some conceptual and methodological issues2005/05/01English45
A quantitative analysis of the relationship between empowerment practices and service quality outcomes2003/01/01English45
Theory of attractive quality and the Kano methodology – the past, the present, and the future2013/12/01English45
ECSI – Customer Satisfaction Modelling and Analysis: A Case Study2007/07/01English45
Lean production and operational performance in the Brazilian automotive supply chain2017/03/31English45
How to improve service quality: Internal marketing as a determining factor2008/11/01English45
An investigation into issues related to the latest version of iso 90002005/03/01English44
Business Excellence Model: An overarching framework for managing and aligning multiple organisational improvement initiatives2011/11/01English44