Total Quality Management & Business Excellence

Title Publication Date Language Citations
An empirical study of the relationships within the categories of the EFQM model2012/06/01English58
Multi-criteria decision making methods based weighted SERVQUAL scales to measure perceived service quality in hospitals: a case study from Turkey2012/12/01English58
Customer loyalty to service providers: examining the role of service quality, customer satisfaction and trust2012/12/01English58
Effects of ISO 9000 certification on firms' performance: A vision from the market2003/12/01English57
Effect of sustainability-oriented innovation practices on the overall organisational performance: an empirical examination2015/07/15English57
The integration of quality management in higher education institutions: a systematic literature review2015/07/23English57
Operational excellence, organisational culture and agility: the missing link?2017/09/16English56
Improvement actions based on the customers' satisfaction survey2003/10/01English56
Leadership behaviour in successful organisations: Universal or situation-dependent?2010/03/01English55
Total quality management (TQM) strategy and organisational characteristics: Evidence from a recent WTO member2010/09/01English55
Motivations and impacts in the firm and stakeholders of quality certification: Evidence from small- and medium-sized service enterprises2011/08/01English55
Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling2013/08/19English55
A transformation function corresponding to IPA and gap analysis2009/08/01English54
Three decades of continuous improvement2014/01/08English53
Using the six-sigma metric to measure and improve the performance of a supply chain2003/05/01English52
A novel hybrid model based on DEMATEL and ANP for selecting cost of quality model development2010/04/01English52
A framework for effective Six Sigma implementation2010/04/01English52
Integrating quality management principles into sustainability management2013/02/01English52
Six sigma management activities and their influence on corporate competitiveness2006/09/01English51
Successful Change Management2007/02/22English51
Total Quality Management in the higher education sector: A literature review from an international and Australian perspective2003/12/01English51
Failure mode and effect analysis with extended grey relational analysis method in cloud setting2017/06/12English51
ISO 9000 and ISO 14000 standards: A projection model for the decline phase2009/01/01English51
Examining the relationships between internal service quality and its dimensions, and internal customer satisfaction2010/02/01English51
Classifying restaurant service quality attributes by using Kano model and IPA approach2016/05/11English51
Knowledge management and its relationship with TQM2005/05/01English50
The Adoption of ISO 9000 Standards within the Egyptian Context: A Diffusion of Innovation Approach2007/08/01English50
Empirical evidence on applying the European Foundation for Quality Management Excellence Model, a literature review2013/12/16English49
Quality and Safety Management in Construction2006/11/01English49
A Framework for TQM to Achieve Business Excellence2006/11/01English49