Title	Publication Date	Language	Citations
Smart tourism: foundations and developments	2015/08/01	English	668
Business Models for Electronic Markets	1998/01/01	English	663
Machine learning and deep learning	2021/04/08	English	617
A definition for gamification: anchoring gamification in the service marketing literature	2016/01/15	English	378
Big data analytics in E-commerce: a systematic review and agenda for future research	2016/03/16	English	307
Encouraging Citizen Adoption of e-Government by Building Trust	2002/09/01		307
Smart technologies for personalized experiences: a case study in the hospitality domain	2015/02/07	English	252
Digital platform ecosystems	2019/11/12	English	227
AI-based chatbots in customer service and their effects on user compliance	2020/03/17	English	214
A Cross-Country Investigation of the Determinants of Scope of E-commerce Use: An Institutional Approach	2004/06/01		194
The effects of privacy concerns and personal innovativeness on potential and experienced customers’ adoption of location-based services	2009/06/30	English	166
Information Quality for Mobile Internet Services: A Theoretical Model with Empirical Validation	2002/01/01		151
Assessing Motivation of Contribution in Online Communities: An Empirical Investigation of an Online Travel Community	2003/01/01		149
FinTech and the transformation of the financial industry	2018/08/01	English	137
The dark side of elderly acceptance of preventive mobile health services in China	2012/12/11	English	134
Shifting Factors and the Ineffectiveness of Third Party Assurance Seals: A Two-Stage Model of Initial Trust in a Web Business	2004/09/01		129
Trustworthy artificial intelligence	2020/10/01	English	127
Value co-creation practices in business-to-business platform ecosystems	2019/02/19	English	126
Conceptualizing smart service systems	2017/11/16	English	120
Understanding FinTech start-ups – a taxonomy of consumer-oriented service offerings	2017/11/08	English	119
Prediction Markets: Does Money Matter?	2004/09/01		111
Factors Influencing e-commerce Adoption and Use by Small and Medium Businesses	2005/11/01	English	111
An Empirical Study of Online Word of Mouth  as a Predictor for Multi-product Category e-Commerce Sales	2008/05/01	English	108
Global Technology, Local Adoption: A Cross-Country Investigation of Internet Adoption by Companies in the United States and China	2004/04/01		107
The challenges of personal data markets and privacy	2015/04/29	English	107
Service quality of mHealth platforms: development and validation of a hierarchical model using PLS	2010/11/18	English	104
Frontline robots in tourism and hospitality: service enhancement or cost reduction?	2020/07/29	English	103
Continuance of mHealth services at the bottom of the pyramid: the roles of service quality and trust	2012/05/08	English	100
Understanding Chinese users’ continuance intention toward online social networks: an integrative theoretical model	2013/04/27	English	94
Business engagement on Twitter: a path analysis	2011/08/02	English	92