International Journal of Service Industry Management

Title Publication Date Language Citations
Practice What You Preach: What Managers Must Do to Create a High Achievement Culture2003/08/01English
Buying Business Services2003/12/01English
Service Operations Strategy: Framework for Matching the Service Operations Task and the Service Delivery System1990/08/01English
The Synthesis of an Analytical Model for Professional Service Firms1990/08/01English
Restructuring towards a Service Orientation: The Strategic Challenges1992/03/01English
Service Quality Management: A Process‐control Approach1992/03/01English
Environmental Issues in Tourism Management: Computer Modelling for Judgmental Decisions1992/03/01English
The Significance of Information Technology for Service Quality: From Market Segmentation to Individual Service1991/12/01English
Some Moderating Effects of Client‐interaction Need on Perceived Technology and Structure in Service Providers′ Tasks1992/03/01English
Contemporary Issues in UK Bank Delivery Systems1992/03/01English
Technology, Design and Service Quality1991/12/01English
Implementing a Successful Quality Improvement Programme in a Service Company: Winning the Deming Prize1990/08/01English
Competitive Strategies in Banking Services – Implications of Segmentation Analysis of Consumers by Age Groups1990/08/01English
Quality Measurement in Service Industries1990/08/01English
Auditing and Awards for Service Quality1993/06/01English
The 11th International Research Symposium on Service Excellence in Management (QUIS)2008/08/08English
Multi Methodology1998/08/01English
Contemporary Services Marketing Management:1998/03/01English
The 10th International Research Symposium on Service Excellence in Management June 14-17, 2007 Orlando, Florida2006/10/01English
Tourism and Hospitality in the 21st Century2001/12/01English
Editorial2008/04/25English
Marketing: Broadening the Horizons2007/07/03English
Editorial2008/03/14English
Special issue on Research and practice in marketing, human resources and operations management in services – perspectives from Asia2007/05/01English
E‐service: 24 Ways to Keep Your Customers – When the Competition Is Just a Click Away2004/07/01English
Service Operations Management: Improving Service Delivery2006/01/01English
Service Magic: The Art of Amazing Your Customers2005/07/01English
Services Marketing Self‐Portraits: Introspections, Reflections and Glimpses from Experts2003/03/01English
Knowledge and Innovation in the New Service Economy2002/12/01English
Call for papers2007/10/16English