| Process capability: A total quality management tool | 1995/03/01 | English | 28 |
| Improving customer service in the real estate industry: A property selection model using Taguchi loss functions | 2002/09/01 | English | 28 |
| ISO 9000 certification in Indian industries: A survey | 2000/05/01 | English | 28 |
| Best practice transfer for future competitiveness: A study of best practices | 2000/07/01 | English | 28 |
| The impact of quality on store loyalty: A contingency approach | 2001/05/01 | English | 28 |
| Total quality management critical success factors, a comparison: The UK versus the USA | 2001/05/01 | English | 27 |
| Current people management activities in world-class organizations | 2001/09/01 | English | 27 |
| Integrating the safety dimension into quality management systems: A process model | 2002/05/01 | English | 27 |
| Customer satisfaction: How can I measure it? | 2001/12/01 | English | 27 |
| 5-S practice: The first step towards total quality management | 1999/05/01 | English | 27 |
| The impact of creativity and learning on business excellence | 1999/07/01 | English | 27 |
| European Master in Total Quality Management | 1993/01/01 | English | 26 |
| Partnering through cooperative goals in supply chain relationships | 1999/07/01 | English | 26 |
| A study on the cognitive and affective components of service quality | 2002/03/01 | English | 26 |
| The convergent and predictive validity of quality and productivity practices in Hong Kong industry | 1999/01/01 | English | 26 |
| Best practice in business excellence | 2002/12/01 | English | 26 |
| Gurus of quality: a framework for comparison | 1994/01/01 | English | 26 |
| The change in quality practices in logistics: 1995 versus 1991 | 1997/08/01 | English | 26 |
| Relationship marketing needs total quality management | 1999/07/01 | English | 25 |
| The strategic function of quality in the management of innovation | 2002/03/01 | English | 25 |
| Quality management self-assessment in Australia | 1996/06/01 | English | 25 |
| Job standardization and service quality: A closer look at the application of total quality management to the public sector | 2002/11/01 | English | 25 |
| Integrating business excellence and innovation management: Developing vision, blueprint and strategy for innovation in creative and learning organizations | 1999/07/01 | English | 25 |
| Evaluating public sector efficiency with data envelopment analysis (DEA): A case study in Road Transport Department, Selangor, Malaysia | 2000/07/01 | English | 25 |
| Implementation obstacles for a workdevelopment-oriented TQM strategy | 2002/08/01 | English | 25 |
| From continuous improvement to continuous innovation | 2002/12/01 | English | 24 |
| Quality costing: A study of manufacturing organizations. Part 2: Main survey | 2001/03/01 | English | 24 |
| Quality managers: Beyond 2000? | 2001/05/01 | English | 24 |
| A review of quality cost surveys | 1998/08/01 | English | 24 |
| The role of customer satisfaction in achieving business excellence | 2001/12/01 | English | 24 |