Title	Publication Date	Language	Citations
The managerial drivers of employee satisfaction and loyalty	2000/07/01	English	57
The challenge of managing organizational change: Exploring the relationship of re-engineering, developing learning organizations and total quality management	1998/02/01	English	56
Deployment of Six Sigma methodology in Human Resource function: A case study	2000/07/01	English	55
Total quality culture	1997/12/01	English	54
What is total quality management … and does it matter?	1997/08/01	English	54
Designing products that are robust to the environment	1992/01/01	English	51
Attitudes to self-assessment and quality awards: A study in small and medium-sized companies	1998/12/01	English	51
Cultural influences on total quality management adoption in Chinese enterprises: An empirical study	2001/05/01	English	51
Quality function deployment: An empirical study in the UK	2001/08/01	English	51
Investigating the relationship between service providers’ personality and customers’ perceptions of service quality across gender	2001/01/01	English	50
Total quality management and theory: An exploratory study of contribution	2001/07/01	English	49
Widening the Six Sigma concept: An approach to improve organizational learning	2002/03/01	English	49
On measuring interactions between customer satisfaction and financial results	1999/07/01	English	48
Measuring environmental impact on society in the EFQM system	2001/01/01	English	48
Quality measurement in the public sector: Some perspectives from the service quality literature	1998/05/01	English	48
On structural equation modelling for customer satisfaction measurement	2000/07/01	English	47
Quality management applied to higher education	2000/05/01	English	47
Conjoint analysis: A useful tool in the design process	1999/05/01	English	46
Quality management practices in Australian industry	1992/01/01	English	46
On measurement of customer satisfaction	1992/01/01	English	45
A comparative study of the prioritization matrix method and the analytic hierarchy process technique in quality function deployment	1998/08/01	English	45
Knowledge management: The way forward	1999/07/01	English	45
Total quality management in the construction industry in Hong Kong: A supply chain management perspective	1999/03/01	English	45
Cultures for continuous improvement and learning	1999/07/01	English	44
Measuring the relationship between total quality management and sustainable competitive advantage: A resource-based view	2001/12/01	English	44
Quality management and business performance in hospitals: A search for success parameters	2000/12/01	English	44
Evaluating outcomes from ISO 9000-certified quality systems of Hong Kong constructors	2001/01/01	English	44
Longitudinal analysis of quality management practices in Australian organizations	1999/08/01	English	43
Enablers of total quality management implementation in manufacturing: A case study	1999/09/01	English	43
The pan-European customer satisfaction index programme—current work and the way ahead	2002/12/01	English	43