| When Does Commitment Lead to Loyalty? | 2003/05/01 | English | 452 |
| A Hierarchical Model of Health Service Quality | 2007/11/01 | English | 449 |
| Do We Really Need Multiple-Item Measures in Service Research? | 2001/02/01 | English | 444 |
| The Relationships between Culture and Service Quality Perceptions | 2000/05/01 | English | 444 |
| Cultural Influences on Service Quality Expectations | 1998/11/01 | English | 442 |
| When the Recipe Is More Important Than the Ingredients | 2013/12/05 | English | 432 |
| Customer Orientation | 2001/02/01 | English | 410 |
| Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis | 2010/11/07 | English | 407 |
| Health Care | 2007/11/01 | English | 387 |
| Characterizing Value as an Experience | 2012/01/10 | English | 378 |
| Application of Fairness Theory to Service Failures and Service Recovery | 2003/02/01 | English | 378 |
| The Consequences of Dysfunctional Customer Behavior | 2003/11/01 | English | 353 |
| Organizational Responses to Customer Complaints: What Works and What Doesn’t | 2003/02/01 | English | 351 |
| An Examination of Moderator Effects in the Four-Stage Loyalty Model | 2006/05/01 | English | 351 |
| Employee Satisfaction, Customer Loyalty, and Financial Performance | 1998/08/01 | English | 350 |
| Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting | 2011/03/29 | English | 339 |
| Customer-to-Customer Interactions: Broadening the Scope of Word of Mouth Research | 2010/08/01 | English | 332 |
| Service Systems | 2014/06/08 | English | 310 |
| Modeling and Managing Student Loyalty | 2001/05/01 | English | 301 |
| Exploring Customer Loyalty Following Service Recovery | 2008/02/01 | English | 299 |
| The Path to Customer Centricity | 2006/11/01 | English | 292 |
| Modeling Customer Lifetime Value | 2006/11/01 | English | 292 |
| Engaged to a Robot? The Role of AI in Service | 2020/02/21 | English | 289 |
| Transformative Service Research | 2015/07/10 | English | 282 |
| Customer Effort in Value Cocreation Activities | 2015/03/10 | English | 282 |
| When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance | 2007/02/01 | English | 280 |
| Service Failure in Online Retailing | 2003/08/01 | English | 276 |
| Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations | 2003/02/01 | English | 273 |
| A Meta-Analysis of Organizational Complaint Handling and Customer Responses | 2010/12/03 | English | 270 |
| The Positive and Negative Effects of Switching Costs on Relational Outcomes | 2007/05/01 | English | 269 |