| The Role of Culture in the Service Evaluation Process | 1999/02/01 | English | 261 |
| Exploring the Social Supportive Role of Third Places in Consumers' Lives | 2006/08/01 | English | 259 |
| Quality of Electronic Services | 2006/08/01 | English | 257 |
| The Impact of Empowerment on Customer Contact Employees’ Roles in Service Organizations | 2000/08/01 | English | 256 |
| The Service Provider Switching Model (SPSM) | 1999/11/01 | English | 246 |
| The Role of Price Perceptions in an Integrated Model of Behavioral Intentions | 2001/02/01 | English | 245 |
| Forming Successful Business-to-Business Services in Goods-Dominant Firms | 2005/08/01 | English | 244 |
| Service Customization Through Employee Adaptiveness | 2005/11/01 | English | 238 |
| Customer Integration and Value Creation | 2008/10/22 | English | 238 |
| Analytics for Customer Engagement | 2010/08/01 | English | 234 |
| Exploring How Intangibility Affects Perceived Risk | 2004/05/01 | English | 221 |
| Determinants and Outcomes of Customers' Use of Self-Service Technology in a Retail Setting | 2007/08/01 | English | 220 |
| Service Quality in Multichannel Services Employing Virtual Channels | 2006/05/01 | English | 215 |
| Rethinking Service Recovery Strategies | 2003/11/01 | English | 215 |
| Measuring Internal Market Orientation | 2005/02/01 | English | 208 |
| Managing Engagement Behaviors in a Network of Customers and Stakeholders | 2013/07/02 | English | 206 |
| Revenue and Profit Implications of Industrial Service Strategies | 2013/05/03 | English | 205 |
| Exploring Service Sabotage | 2002/02/01 | English | 200 |
| Linking Service-Dominant Logic and Strategic Business Practice | 2011/11/13 | English | 200 |
| Service Delivery Innovation | 2009/06/08 | English | 200 |
| Comparing Service Delivery to What Might Have Been | 1999/08/01 | English | 199 |
| Service Recovery Paradox: A Meta-Analysis | 2007/08/01 | English | 198 |
| Service Recovery and Fairness Perceptions in Collectivist and Individualist Contexts | 2004/05/01 | English | 196 |
| Reassessing the Foundations of Customer Delight | 2005/11/01 | English | 196 |
| Match or Mismatch: Strategy-Structure Configurations in the Service Business of Manufacturing Companies | 2010/03/22 | English | 196 |
| A Service Climate Synthesis and Future Research Agenda | 2013/06/25 | English | 193 |
| Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes | 2003/02/01 | English | 193 |
| Actor Engagement in Networks: Defining the Conceptual Domain | 2019/02/07 | English | 193 |
| Managing User Involvement in Service Innovation | 2003/11/01 | English | 192 |
| Designing Multi-Interface Service Experiences | 2008/03/13 | English | 191 |