Total Quality Management & Business Excellence

Titel Veröffentlichungsdatum Sprache Zitate
ISOTRIZ: an approach to support SMEs in implementing ISO 9001:2015 using the TRIZ methodology2024/03/04English
Understanding the formation process of negative customer engagement behaviours: a quantitative and qualitative interpretation2023/11/14English
Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study2023/11/14English
Does emotion affect distance learning students’ satisfaction during the COVID-19 lockdown?2022/10/22English
The impact of place quality brand on high-quality development of manufacturing: a moderated mediation model2023/09/13English
How to develop standardized work for business processes in the transactional office environment2023/04/23English
Strategic grouping of Indian Public Sector Banks (PSBS): service quality and financial performance2019/08/12English
2017 world state of quality: first worldwide results2019/02/13English
Leveraging system complexity for improvement2018/02/08English
Measuring quality performance in healthcare2010/10/01English
The eight values of highly productive companies: creating wealth froma new employment relationship2010/10/01English
Quality in the financial sector from the perspective of consumer credits by socioeconomic and demographic characteristics2012/12/01English
Editorial Board2011/12/01English
The ultimate question: Driving good profits and true advice2009/05/01English
The DNA of customer experience: How emotions drive value2009/05/01English
The satisfied customer: Winners and losers in the battle for buyer preference2009/05/01English
Psychosocial system for work well-being: On measuring work stress by causal pathway2009/08/01English
Book Review2011/11/01English
Different Approaches to Strategy Formulations2007/02/22English
Transformation into a High Performance Process Plant: What is the Roadmap?2007/02/22English
Book review2006/09/01English
A first step towards engineer-oriented adaption of the Repertory Grid Technique2014/04/14English
Enhancing quality and employee well-being2014/10/09English
IT governance balancing global integration and local responsiveness for multinational companies2015/06/02English
FQFD framework for prioritising authenticity and heritage design requirements2017/01/12English
Internal quality management instructors' knowledge-training capabilities: an empirical study in Taiwan2013/07/01English
What e-SERVPERF in recruiting websites does affect users’ perceived value, satisfaction, and revisit intention in Korea?2016/05/29English
A greenhouse approach for value cultivation2016/06/29English
Planning and reorganising quality management organisations – an empirical analysis of current practice2016/06/29English
A quality management model for community newspapers: the case of developing countries2015/09/21English