| The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value | 2009/04/01 | English | 226 |
| Conceptual Model of Student Satisfaction in Higher Education | 2007/07/01 | English | 193 |
| The Impact of Website Quality Dimensions on Customer Satisfaction in the B2C E-commerce Context | 2007/06/01 | English | 178 |
| Quality and lean health care: A system for assessing and improving the health of healthcare organisations | 2011/06/01 | English | 159 |
| The refined Kano's model and its application | 2005/12/01 | English | 157 |
| A study on the adoption of IoT smart home service: using Value-based Adoption Model | 2017/04/12 | English | 151 |
| Integrating the Kano Model and QFD for Designing New Products | 2007/08/01 | English | 142 |
| Management for sustainability – A stakeholder theory | 2010/07/01 | English | 133 |
| Employee Satisfaction: Does Kano's Model Apply? | 2004/11/01 | English | 124 |
| Patient satisfaction in a preoperative assessment clinic: an analysis using SERVQUAL dimensions | 2005/01/01 | English | 123 |
| Component-based Structural Equation Modelling | 2008/08/01 | English | 119 |
| Relationships between the EFQM model criteria: a study in Spanish universities | 2005/08/01 | English | 117 |
| Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model | 2015/11/05 | English | 116 |
| The quality movement: Where are you going? | 2011/05/01 | English | 115 |
| Implementation of TQM and lean Six Sigma tools in local government: a framework and a case study | 2005/12/01 | English | 114 |
| Business process management as competitive advantage: a review and empirical study | 2006/01/01 | English | 113 |
| The Relationship between Interpersonal Trust, Employee Satisfaction, and Employee Loyalty | 2006/12/01 | English | 112 |
| Does quality management foster or hinder innovation? An empirical study of Spanish companies | 2008/03/01 | English | 110 |
| Leadership and policy deployment: The backbone of TQM | 2011/05/01 | English | 101 |
| Integrating Sustainable Development into Existing Management Systems | 2007/02/21 | English | 100 |
| Critical Factors Affecting Quality Performance in Construction Projects | 2006/11/01 | English | 98 |
| Service quality in higher education | 2009/02/01 | English | 98 |
| Knowledge as a facilitator for enhancing innovation performance through total quality management | 2010/04/01 | English | 98 |
| Examination of brand knowledge, perceived risk and consumers' intention to adopt an online retailer | 2003/08/01 | English | 97 |
| A framework for analysing higher education performance: students' satisfaction, perceived learning outcomes, and dropout intentions | 2013/06/19 | English | 97 |
| A gap analysis model for improving airport service quality | 2011/10/01 | English | 97 |
| Barriers and benefits of quality management in the construction industry: An empirical study | 2010/09/01 | English | 95 |
| Robustness testing of PLS, LISREL, EQS and ANN-based SEM for measuring customer satisfaction | 2006/04/01 | English | 95 |
| Greenwash and green purchase behaviour: the mediation of green brand image and green brand loyalty | 2018/01/21 | English | 95 |
| Service quality evaluation by service quality performance matrix | 2003/01/01 | English | 92 |