Titel	Veröffentlichungsdatum	Sprache	Zitate
Measuring leadership excellence	2001/09/01	English	35
Determinants of Employee Involvement Practices in Manufacturing Enterprises	2001/01/01	English	35
Forging buyer-seller relationships for total quality management in international business: The case of the European cement industry	2002/05/01	English	35
Quality cost models and their application: A review	1996/06/01	English	34
A detailed trends analysis of national quality awards world-wide	2000/12/01	English	34
ISO 9000:2000 and the EFQM Excellence Model: Competition or co-operation?	2000/07/01	English	33
Sustainable development of improvement activities--the long-term operation of a suggestion scheme in a Swedish company	2002/11/01	English	33
A systemic approach to quality improvements: The interactions between the technical, human and quality systems	1998/02/01	English	33
Integrating supplier satisfaction with customer satisfaction	2000/07/01	English	32
Using aggregate Customer Satisfaction Index: Challenges and problems of comparison with special reference to Russia	2001/12/01	English	32
The impact of total quality management on firms' responsiveness: An empirical analysis	1996/02/01	English	32
Hidden quality costs and the distinction between quality cost and quality loss	2001/03/01	English	32
ISO 9000 series experiences in small and medium-sized enterprises	1997/06/01	English	32
Evaluating functional relationship between image, customer satisfaction and customer loyalty using general maximum entropy	2000/07/01	English	32
Using employee satisfaction measurement to improve people management: An adaptation of Kano's quality types	2001/12/01	English	31
Can total quality management make small firms competitive?	1993/01/01	English	31
New public management: Evaluating the success of total quality management and change management interventions in public services from the employees' and customers' perspectives	2000/09/01	English	31
Audit system: Concepts and practices	2001/01/01	English	31
Best practice implementation of total quality management: Multiple cross-case analysis of manufacturing and service organizations	1996/10/01	English	30
Stock performance of Malcolm Baldrige National Quality Award winning companies	2002/07/01	English	30
The evolution patterns of quality management: Some reflections on the quality movement	1999/07/01	English	30
The long and winding road: The evolution of quality management	2002/01/01	English	30
Total quality management and education	1995/12/01	English	29
A comparison of quality programmes: Total quality management and ISO 9000	1999/03/01	English	29
Theories and concepts in total quality management	1992/01/01	English	29
Total quality management practices in manufacturing companies in Malaysia: An exploratory analysis	2000/12/01	English	29
Diagnosing whether northern Cyprus hotels are ready for TQM: An empirical analysis	2002/05/01	English	28
Itegration between ISO 9000 and ISO 14000: Opportunities and limits	2000/07/01	English	28
A systematic approach to the solution of the design optimization problem	1998/02/01	English	28
Reactivating higher education with total quality management: Using quality and productivity concepts, techniques and tools to improve higher education	1995/12/01	English	28