Titel	Veröffentlichungsdatum	Sprache	Zitate
Troubleshooting your activities for excellence	2000/03/01	English
The implications of service quality gaps for strategy implementation	2001/12/01
A systems approach to total quality management	1997/06/01	English
A statistical model for the analysis of customer satisfaction: Some theoretical and simulation results	1997/06/01	English
The process innovation in a competitive telecommunications market: A case study	2000/07/01	English
Missing the mark: A preliminary survey of the Scottish Charter Mark experience	1998/07/01	English
Total quality management: Two successful cases in Brazilian electrical companies (Escelsa and Enersul)	2000/07/01	English
Continuous improvement at Coca-Cola Bottlers (Ulster) Ltd: The development of a self-assessment methodology	1997/02/01	English
Total quality management from the Mexican perspective	2000/07/01	English
Implementation of total quality management in small organizations: A case study in Sweden	2001/12/01
Simultaneous estimation of location and dispersion in two-level fractional factorial designs	1998/07/01	English
Ye olde total quality management	1999/09/01	English
Creating the vision: The South Pole experience	1997/06/01	English
Changing management behaviour is easier said than done	1997/06/01	English
Votes for excellence	1999/07/01	English
Living Condition Index measurements and analysis in Saint Petersburg, Russia	2001/12/01
Effective data collection	2000/05/01	English
Book reviews	2000/09/01	English
Constantly improve the system (Deming's point 5)	1994/01/01	English
Make everyone in the firm take action to accomplish the transformation (Deming's point 14)	1994/01/01	English
The quality of food	1990/01/01	English
How does American top management view productivity?	1993/01/01	English
Eliminate numerical quotas for the workforce and numerical goals for management (Deming's point 11)	1994/01/01	English
Integrating quality control and inspection into your total quality management system	1994/01/01	English
Experimental design: luxury or necessity?	1992/01/01	English
Quality improvement in rubber mixing	1991/01/01	English
Create pride (Deming's point 12)	1994/01/01	English
Towards TQM in the water industry: a sampling approach	1991/01/01	English
Adopt the new philosophy (Deming's point 2)	1994/01/01	English
Institute training on the job (Deming's point 6)	1994/01/01	English