| Service Quality Attribute Weights | 2007/08/01 | English | 125 |
| Drivers of Service Satisfaction | 2008/03/13 | English | 124 |
| Acta Non Verba? The Role of Customer Participation and Word of Mouth in the Relationship Between Service Firms’ Customer Satisfaction and Sales Performance | 2013/05/30 | English | 124 |
| Determining Attribute Importance in a Service Satisfaction Model | 2004/11/01 | English | 123 |
| The Role of Emotions in Translating Perceptions of (In)Justice into Postcomplaint Behavioral Responses | 2008/06/16 | English | 123 |
| Service Research Priorities: Managing and Delivering Service in Turbulent Times | 2021/07/05 | English | 122 |
| The Role of Gender in Reactions to Service Failure and Recovery | 2003/08/01 | English | 121 |
| Recovery Voice and Satisfaction After Service Failure | 2007/11/01 | English | 121 |
| The Roles of Habit, Self-Efficacy, and Satisfaction in Driving Continued Use of Self-Service Technologies | 2013/01/23 | English | 120 |
| Three Decades of Customer Value Research: Paradigmatic Roots and Future Research Avenues | 2020/08/13 | English | 118 |
| Consumer Processing of Interior Service Environments | 2014/04/16 | English | 118 |
| The Future of Frontline Research | 2016/11/17 | English | 118 |
| Consumer Comfort in Service Relationships | 2003/05/01 | English | 118 |
| Gaining Customer Experience Insights That Matter | 2018/11/21 | English | 116 |
| Service Design as an Approach to Implement the Value Cocreation Perspective in New Service Development | 2017/05/26 | English | 114 |
| How Effective Are Loyalty Reward Programs in Driving Share of Wallet? | 2007/05/01 | English | 114 |
| The Role of Parent Brand Quality for Service Brand Extension Success | 2010/06/14 | English | 114 |
| Demystifying Intercultural Service Encounters | 2009/06/05 | English | 113 |
| Coproduction of Transformative Services as a Pathway to Improved Consumer Well-Being | 2014/11/25 | English | 112 |
| The Impact of Perceived Listening Behavior in Voice-to-Voice Service Encounters | 2000/02/01 | English | 112 |
| Managing Dissatisfaction | 1998/11/01 | English | 112 |
| Regulatory Focus Theory, Trust, and Privacy Concern | 2009/05/08 | English | 111 |
| “I’m Mad and I Can’t Get That Service Failure Off My Mind” | 2012/05/01 | English | 111 |
| Upframing Service Design and Innovation for Research Impact | 2017/12/15 | English | 111 |
| Person-Place Congruency | 2005/11/01 | English | 110 |
| A Technology Readiness-Based Taxonomy of Customers | 2004/08/01 | English | 109 |
| Analyzing Customer Experience Feedback Using Text Mining | 2014/03/21 | English | 109 |
| The Effects of Perceived Management Concern for Frontline Employees and Customers on Turnover Intentions | 2007/05/01 | English | 108 |
| Archetypes of Service Innovation | 2018/01/01 | English | 108 |
| Customer Efficiency | 2002/05/01 | English | 108 |