| Customer Engagement Behavior: Theoretical Foundations and Research Directions | 2010/08/01 | English | 1,922 |
| Customer Engagement | 2011/07/06 | English | 1,875 |
| E-S-QUAL | 2005/02/01 | English | 1,742 |
| Technology Readiness Index (Tri) | 2000/05/01 | English | 1,426 |
| Understanding Relationship Marketing Outcomes | 2002/02/01 | English | 1,311 |
| Customer Satisfaction and Word of Mouth | 1998/08/01 | English | 1,097 |
| Artificial Intelligence in Service | 2018/02/05 | English | 1,032 |
| Moving Forward and Making a Difference: Research Priorities for the Science of Service | 2010/01/18 | English | 879 |
| Service Research Priorities in a Rapidly Changing Context | 2015/04/13 | English | 848 |
| The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents | 2001/08/01 | English | 837 |
| Strengthening the Satisfaction-Profit Chain | 2000/11/01 | English | 773 |
| Consumer Cocreation in New Product Development | 2010/08/01 | English | 756 |
| Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value | 2010/08/01 | English | 745 |
| The Role of Customer Engagement Behavior in Value Co-Creation | 2014/04/08 | English | 714 |
| Word-of-Mouth Processes within a Services Purchase Decision Context | 2000/11/01 | English | 663 |
| Customer-Employee Rapport in Service Relationships | 2000/08/01 | English | 649 |
| Health Care Customer Value Cocreation Practice Styles | 2012/05/01 | English | 644 |
| The Four Service Marketing Myths | 2004/05/01 | English | 643 |
| The Impact of New Media on Customer Relationships | 2010/08/01 | English | 606 |
| Domo Arigato Mr. Roboto | 2016/11/28 | English | 598 |
| Challenges and Opportunities in Multichannel Customer Management | 2006/11/01 | English | 578 |
| An Empirical Investigation of Customer Satisfaction after Service Failure and Recovery | 2000/11/01 | English | 570 |
| The Critical Incident Technique in Service Research | 2004/08/01 | English | 561 |
| Whither Services Marketing? | 2004/08/01 | English | 549 |
| An Updated and Streamlined Technology Readiness Index | 2014/06/22 | English | 527 |
| Customer Engagement as a New Perspective in Customer Management | 2010/08/01 | English | 526 |
| An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters | 1998/08/01 | English | 513 |
| Measuring Service Quality in E-Retailing | 2006/02/01 | English | 491 |
| Service Design for Experience-Centric Services | 2009/12/03 | English | 469 |
| The Role of Emotions in Service Encounters | 2002/05/01 | English | 454 |